Associate Systems Administrator (Remedy/ITSM 8.1) (Interim Secret clearance required)
Access Talent Today, LLC
- Fort Huachuca, AZ
Our client is looking for a Remedy/ITSM 8.1 administrator for an enterprise service provider to perform the following duties:
Installation of Remedy software/upgrades/patches and configure out-of-the-box Remedy functionality to meet IT/Business needs.
Gather/document/analyze enhancement requests.
Evaluate/assess fit between requirements and Remedy application suite capabilities in support of department's philosophy of using standard out-of-the-box functionality, minimizing customization where possible.
Identify/troubleshoot/resolve BMC Remedy applications issues including root cause analysis.
Integrate Remedy with Enterprise monitoring tools and proactively monitor Remedy applications.
Perform risk identification, assessment, remediation and performance tuning.
Conduct user training for IT/Business as required.
Create all necessary documentation/SOPs, training material and user guides.
Stay current on emerging tools, techniques and technologies; Maintain skills/capabilities through education/training/hands-on experiences.
Contribute to customization, configuration, upgrade and further integration of the Enterprise Monitoring and Management system, specifically using IBM/Tivoli core products – Omnibus, Impact.
HS +2 years experience in IT related field or AA/AS or BA/BS
IAT I certification required (A+ CE or Net+ CE)
BMC Remedy AR System 8.0: Foundation Training within 180 days
Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
Demonstrate initiative and be results oriented with flexibility and tenacity
Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
Ability to work in a dynamic cross-organizational team environment
Strong dedication to provide quality customer service
Effective problem-solving skills and inherent decision-making ability
Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager