Job Responsibilities:

• Support existing UC administrators and provide enterprise support for the Army in a fast paced and demanding environment
• Support existing UC administrators and build and configure UC systems in support of highly visible mission areas
• Assist system administrators with issues and effectively troubleshoot and document complex technical problems
• Provision, secure, operate, maintain, troubleshoot UC equipment
• Document technical troubleshooting efforts in ticketing system and Knowledge Management Systems.
• Ensure server configuration compliance with DoD and Army regulations
• Work independently and as a team member; set priorities and organize work to meet deadline
• Follow organizational processes and polices
• Participate in rotational on-call duties to provide after-hours support
• Willing to work overtime, holidays, and weekends as necessary
• Perform other duties as assigned

Minimum Qualifications:

• HS + 4 years of Information Technology (IT) experience or AA/AS + 2 or BA/BS at minimum
• Must have IAT II certification (GSEC, Security+, SCNP, SSCP) or equivalent prior to hire
• Must acquire CCNA, Acano Certified Engineer or PCVE w/in 180 days of hire
• Interim Secret Security Clearance
• Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations.
• Candidate must communicate effectively with team members and team lead
• Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision

Ideal Candidate for this position:

• Conducts testing of network design and UC architecture
• Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, firewalls, hubs, bridges, gatekeepers, gateways, and other assets as required.
• Experience with the following tools: Cisco Meeting Server, Cisco Video Communication Server, Cisco Telepresence Management Suite, Polycom RMX, Polycom RealPresence Resource Manager, Polycom Distributed Media Application.
• Evaluates and reports on new communications technologies to enhance capabilities.
• Exhibits exceptional ingenuity, creativity, and resourcefulness
• Acts independently on technical matters pertaining to assigned field and related disciplines
• Recommends technologies to accomplish long-term objectives
• Develops concepts, products, or technologies that extend knowledge in fields of expertise
• Often instrumental in attracting and obtaining new customer business
• Provides technical leadership and mentors team members and colleagues
• Interacts closely with customer representatives on highly advanced technical issues
• Explains and presents high-level technical subjects and processes related to assignments
• Independently composes and delivers reports and presentations of the highest professional quality.
• Able to work off hours for scheduled maintenance.
• Experience with DISA STIGs and IAVAs

Posted On: Monday, April 16, 2018