PriceSpider is a retail technology company filled with talented people relentlessly driven to revolutionize the online shopping experience. We are the fastest growing Brand Integrity, Where-to-Buy and data services innovator, providing unmatched insights into online consumer purchasing behaviors around the globe. Our technology helps manufacturers, marketers, and retailers radically improve their marketing impact, retail sales, and revenues. Our clients use PriceSpider’s proprietary technology to crawl the web and power their tools to reveal the secrets of exactly what people buy—as well as where, when, and how. We continue to push the boundaries of our technology to create amazing user experiences for both our clients and their consumers. Today PriceSpider is helping nearly 500 brands around the globe.

Our headquarters is based in Southern California, but PriceSpider is now expanding in Kansas City, Missouri! We promote a high-energy, collaborative work environment with open doors and free meals and snacks. We offer a competitive compensation package and stellar benefits. Our company growth has created a promising environment for career advancement and rewarding challenges. It is the ideal time to join the PriceSpider team due to our strong established product line and emerging new innovations perfectly positioned with the digital awakening of the broader online market.

We are currently looking for a Manager of Client Operations who will manage and be part of a team that is responsible for ensuring the accuracy, correctness and availability of the data that is being acquired, matched, configured and provided to our clients on a day-to-day basis. This role may also provide oversight for other services and team members based in the Kansas City facility.

Essential Functions

• Recruit, hire and manage the team of client support specialists and client operations team members
• Lead teams in the use of proprietary PriceSpider software to analyze information from the internet and validate matches to our clients products
• Lead, participate and improve delivery for new and existing clients
• Communicate with team members, other leaders and superiors locally and in other locations as complexities arise
• Execute on organization initiatives as they arise and participate in improving the function and nature of the PriceSpider solutions
• Gain a working understanding of the software, solutions, configurations and needs of each team and participate in the work as needed
• Understand that the work can sometimes be technical in nature while at other times it requires analytical skills as well as functional understanding of our clients and ecommerce sellers
• Audit and analyze system data and products to ensure accurate online listing
• Investigate and report system anomalies
• Assist with resolving system issues by identifying core issues, root causes and making solution recommendations
• Provide proactive assistance to all members of the team
• Identify problems and submit support tickets
• Respond to and address support tickets that are assigned to the Client Operations team
• May be asked to perform other duties as required by business needs
• Provide cultural leadership in the Kansas City office as well as plan and participate in regular team activities

Competencies

• Leadership: ability to build the confidence of others and prioritize and direct work as well as take on work when necessary, field commander
• Quality Control: the individual demonstrates accuracy and thoroughness and monitors own work as well as the work of others to ensure quality.
• Communication Skills: ability to write, speak, and present information effectively and persuasively across communication methods.
• Teamwork: works collaboratively together with others to achieve group goals and objectives.
• Problem Solving: efficiently and creatively solves problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
• Focus and Efficiency: work to meet goals, deadlines and efficiency metrics, striving to always improve quality and process for better client outcomes.

Required Education and Experience

• Bachelor's degree in Business and / or Computer Science or equivalent experience
• Five plus years of supervisory or lead experience in delivering and/or supporting software solutions for clients required
• Experience building and managing a team, including with recruiting, hiring, motivating and educating
• Computer literacy and understanding of web technologies, SaaS applications and eCommerce
• Ability to evaluate data using analytical and logical reasoning to examine each component of data provided
• Ability to adapt to fluid and evolving circumstances
• Diligence to remain concentrated on a task for long periods of time
• Creative problem solving skills
• Strong communication skills – verbal and written
• Eligible to work in the US for any employer without sponsorship

Location

This position is based in Kansas City and we are looking for local candidates who are comfortable working in the office in a highly collaborative environment.

PriceSpider is an equal opportunity employer that is committed to inclusion and diversity.