Desktop Support Technician

Eleven Recruiting - Century City, CA

Our client is looking for a Desktop Support Technician to join their team for a 6 month contract.

Responsibilities

  • Responsible for providing initial support toemployees via phone, email and deskside.
  • Provide remote and desk side assistance to resolve incidents within SLAs.
  • Conduct advanced troubleshooting of hardware and software problems.
  • Identify persistent problems and recurring failures in the environment and drive them to resolution by working with the appropriate IT teams and product owners.
  • Document all incidents, service requests and problems in ServiceNow ITSM tool.
  • Document troubleshooting steps, hardware specifications and/or software versions prior to escalating incidents to reduce duplication of efforts by other IT teams.
  • Perform post-resolution follow-ups to incidents and requests.
  • Identify Knowledge articles and frequently asked questions for end-users and internal IT.

Requirements

  • 3 to 5 years’ experience in Desktop Support
  • Advance experience with MS Outlook/Exchange
  • Advance experience with Active Directory Users and Computers
  • In TCP/IP, DNS, DHCP
  • MS Windows 10 and Mac OS X operating systems
  • Must be comfortable providing high-level desktop/application support to VIPs and executives
  • Must have a strong verbal, written and visual presentation skills


Posted On: Friday, November 8, 2019
Compensation: $25 / Hour



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