Senior Desktop Engineer

Eleven Recruiting - Houston, TX

The Senior Desktop Engineer will support our client's employees, providing remote support and white glove treatment.

 

Responsibilities

  • Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions
  • Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person
  • Provide administration for various technology platforms in mobility, messaging, collaboration or unified communication spaces
  • Test and deploy hardware and software solutions
  • Provide best-in-class, white-glove customer service over the phone/email and in person
  • Proactively reach out to customers about their technology needs and address issues before they occur
  • Follow up with customers to ensure their technology needs are being met and issues are resolved
  • Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content
  • Track and thoroughly detail technology issues through ticketing system
  • Identify issues, propose solutions and test new technologies or process changes

Requirements

  • Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems
  • Experience administering Exchange, Active Directory, Group Policy
  • Strong experience troubleshooting complex Windows 10 operating system issues
  • Experience using PowerShell for scripting and automation
  • Experience administering VDI (such as VMware Horizon), MDM (such as MobileIron) and MFA platforms
  • Experience building AV/video conferencing solutions, telephony systems, messaging platforms or collaboration tools
  • Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely
  • End user-focused, excellent communication skills, and best-in-class customer support
  • Proven excellence in customer service, interpersonal, customer-facing skills
  • Strong listening and problem solving skills
  • BSc/BA in IT, Computer Science or relevant field


Posted On: Friday, November 8, 2019



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