Provides quality service and information regarding various available products to inbound callers.
ESSENTIAL JOB FUNCTIONS
? Answer incoming telephone calls
? Provide call completion and/or alternate solutions for the caller
? Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
? Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
? Adhere to Company attendance, punctuality, and meal and rest break requirements
? Maintain concentration and focus in order to meet performance goals
? React positively to an ongoing, changing environment
? Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
? Maintain good working relationship with assigned supervisors and coworkers
? Work safely without presenting a threat to self or others
? Perform additional duties as required by management from time to time
Employees will be exposed to low-to-moderate noise, fluorescent lights, and varied temperatures. Employees will be required to work in close proximity to others and may share a workstation with other employees.
EDUCATION, EXPERIENCE, SKILLS, and ABILITIES:
Employees are required to have a High School Diploma or GED.
No previous experience required
Basic computer skills.
? Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
? Excellent customer service experience.
? Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
? Must be able to maintain a high level of confidentiality in dealing with customer information.
? Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
? Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
? Ability to remain alert and ready to accept calls, even during periods of low call-volume.
? Ability to project and convey a positive, concerned, and professional image to customers.
? Ability to be adaptable and quickly adjust to change.
? Must be able to conduct data search efficiently and effectively while working within specific time constraints.
? Ability to maintain a well-organized work area.
? Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours.
? Write in a clear and concise manner.
? Manage time effectively.
? Solve problems or issues that may come up.
? Concentrate and focus for extended periods of time.
? Cope with high-stress and changing environment.
? Remain alert at all times.
? Adhere to policies and procedures.
? Adhere to work schedule and punctuality requirements.
While performing the duties of this job, the employee is repeatedly required to speak and listen to coworkers and customers, read and interpret information on a computer monitor located between 1 and 2 feet away, handle and grasp a computer mouse, and type on a computer keyboard. The employee is also required to sit for extended periods of time between allotted breaks and may be required to move around the office. Occasionally, the employee may be required to lift up to 15 pounds.
EQUAL OPPORTUNITY NOTICE:
We are an equal opportunity employer. We do not discriminate against or tolerate harassment of any employee or applicant for employment or advancement because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity, age, physical or mental disability, citizenship, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law. Employment decisions are based on the employee’s qualifications and ability to perform the work with or without reasonable accommodations.