Absolute Staffing & Consulting Solutions are looking for a Collections Representative to join our team of professionals. If the description below sounds like you, Apply Now!

Responsibilities Include:

• Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day).
• Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full.
• Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments.
• Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans.
• Navigate different client systems to locate customer accounts and document all collections activities.

Required Skills and Experience:

• 2-3 years of experience in a high volume, call center environment
• At least 1 year of previous consumer collections experience
• Are proficient in the use of Microsoft Office (Word, PowerPoint and Excel)
• Professional and empathetic customer service and negotiation skills
• Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred
• Experience with CUBS (Columbia Ultimate Business Systems) is a plus!

 

Posted On: Monday, October 23, 2023