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Collections Representative

Absolute Staffing & Consulting Solutions - Chicago, IL

Absolute Staffing & Consulting Solutions are looking for a Collections Representative to join our team of professionals in Chicago, IL. If the description below sounds like you, Apply Now!

Responsibilities Include:

  • Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day).
  • Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full.
  • Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments.
  • Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans.
  • Navigate different client systems to locate customer accounts and document all collections activities.

Required Skills and Experience:

  • 2-3 years of experience in a high volume, call center environment
  • At least 1 year of previous consumer collections experience
  • Are proficient in the use of Microsoft Office (Word, PowerPoint and Excel)
  • Professional and empathetic customer service and negotiation skills
  • Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred
  • Experience with CUBS (Columbia Ultimate Business Systems) is a plus!

Shift:

Work will be Monday-Friday from 7am- 8pm (not scheduled for all hours) and every other Saturday/ 2 per month from 7am-1pm. *Specific schedule will be assigned after training *

Base Pay:

$18.50/hour for all representatives plus commission. Collectors start to earn a percentage of what they collect only after they hit a collections goal.

 

Why Work for Our Client?

  • Low attrition- people love working here! Our average collections representative has been with the organization for over 3 years, with company-wide tenure being closer to 10 years.
  • Focus on Diversity and Inclusion, with 50% of our employees being women and minorities, including senior leadership.
  • Opportunities for advancement for Front-Line employees into Workforce Management, Collections or Operations Training or Management, Data Analysis, and more.
  • Employee engagement and satisfaction is our top priority, and something we are focusing more on in 2023 – we have engagement activities including giveaways, contests, gift cards and more every single month.
  • Compassionate and supportive leadership that wants to see all our employees succeed.
  • Robust, structured training program of 4 to 6 weeks with industry leaders– no one gets left behind.
  • Work From Home available for select roles, commission, other bonuses and more!


Posted On: Monday, October 23, 2023



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