Position Summary

The Mobility Assessment Evaluator On-Call (MAE) will be called in to cover shifts when a full-time MAE is out of the office. The Mobility Assessment Evaluator On-Call (MAE) is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator On-Call (MAE) is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client.

Location

Raleigh, NC

Base Pay

$23/ hour

Essential Functions

• Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
• Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
• Determine what functional assessments the applicant will be required to undergo
• Provide written eligibility determination documentation to Client within ADA required and contracted time frame
• Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
• Review interview results and application paperwork and follow up on assessments and professional verifications, as needed
• Provide further written documentation to Client upon request
• Assist the leadership team in identifying process improvement opportunities
• Conduct functional physical and/or cognitive assessment with applicants that may include:

  o Physical Functional Assessment using an outdoor course

  o Physical Functional Assessment using an indoor course

  o FACTS

  o MMSE

  o Tinetti Balance and Gait Assessment

  o Beck’s Assessment

• Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
• Provide required forms to administrative personnel for data-entry and eligibility letter generation
• Participate in staff meetings with leadership and/or Client
• Participate in community outreach and education as needed
• Participate in initial and on-going training as required by MTM and Client
• Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for MTM and Client
• Input all information into MTM Access and other software as appropriate
• Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
• Participate in appeals process, upon request
• Maintain a positive attitude when interacting with individuals, support staff and caregivers
• Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training
• Must conform to MTM’s HIPAA standards Knowledge, Skills, and Competencies
• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
• Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
• Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters
• Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
• Desire to learn additional programs
• Excellent organizational and multi-tasking skills
• Ability to work flexible hours
• Ability to adapt to a rapidly changing environment
• Ability to work under limited supervision
• Ability to make clear and factual observations
• Additional language skills are preferred
• Ability to maintain high level of confidentiality
• Knowledge of the public transportation system & services

Required Education and Experience

• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
• Willing to accept relevant experience and specialized certifications in lieu of a bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
• 3+ years of professional experience working with individuals with disabilities
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
• Experience conducting information-gathering relating to ADA Paratransit eligibility Working Conditions
• This job operates in a professional office environment
• May be subject to adverse weather conditions during times of travel

Physical Requirements

• May require sitting in front of, and operating, a computer for extended periods
• Requires close visual acuity when operating a computer
• Must be able to communicate with others and comprehend instructions
• Requires light lifting and carrying
• Routinely uses standard office equipment such as computers, phones, and photocopiers
• Must be able to move around an office environment

Travel

• May require local and overnight travel
• May be required to drive a company or rental vehicle (failure to pass an annual Motor Vehicle Record (MVR) background screen may result in termination of employment)
• Supervision
• This position does not involve supervision of direct reports

Posted On: Friday, September 6, 2024