Job Description
Who we are looking for:
The Program Manager leads and directs multiple projects that fit within a program under limited supervision. The Program Manager manages projects/programs from inception to completion, identifying and documenting project requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of project and budget status, and managing issues to resolution. Program Managers are responsible for the project over the entire project life-cycle (initiation, planning, execution, control, project closeout). They are also responsible for assembling the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure timely completion of a project. Program Managers are expected to build trust and relationships with clients and leadership through the delivery of successful outcomes.
Additionally, Program Managers will perform recurring client business review sessions to articulate and represent client's service delivery to the client, and how this delivery meets outcomes agreed to contractually. Program Managers will be the ingestion point for client escalations and concerns and will support the SOC Director in the technical remediation of client escalations. Therefore a strong command of security operations technical concepts and repeatable processes are required.
Finally, the Program Manager will own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across the client's Technical Teams at the direction of the SOC Director to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.
In addition, the Program Manager believes and lives the Next Generation SOC guiding principles:
Qualifications
Required Skills
Preferred Skills
Posted On: Friday, January 11, 2019