Program Manager - Information Security (Denver, Kansas City, Dallas, Remote, USA)

Job Description

Who we are looking for:

The Program Manager leads and directs multiple projects that fit within a program under limited supervision. The Program Manager manages projects/programs from inception to completion, identifying and documenting project requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of project and budget status, and managing issues to resolution. Program Managers are responsible for the project over the entire project life-cycle (initiation, planning, execution, control, project closeout). They are also responsible for assembling the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure timely completion of a project. Program Managers are expected to build trust and relationships with clients and leadership through the delivery of successful outcomes.

Additionally, Program Managers will perform recurring client business review sessions to articulate and represent client's service delivery to the client, and how this delivery meets outcomes agreed to contractually. Program Managers will be the ingestion point for client escalations and concerns and will support the SOC Director in the technical remediation of client escalations. Therefore a strong command of security operations technical concepts and repeatable processes are required.

Finally, the Program Manager will own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across the client's Technical Teams at the direction of the SOC Director to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.

In addition, the Program Manager believes and lives the Next Generation SOC guiding principles:

• Deliver quality security outcomes
• Drive efficient and timely operations
• Actualize continual improvement and innovation
• Protect the customer

Qualifications

• Bachelor’s Degree from four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study; at least 5 years related experience and/or training; or equivalent combination of education and experience preferred.
• Demonstrated understanding of Information Security required.
• 7+ years of experience in a customer facing project/program delivery leadership role within professional services or consulting organization
• Project Management Professional (PMP) certification
• Security Project Management expertise specifically demonstrated success managing multiple clients and disparate initiatives on a long term-basis.
• Experience interfacing with both clients and partners.
• Excellent written and verbal communication, time management and organizational skills
• Superior problem-solving skills
• Ability to work as a team player, with strong interpersonal and communication skills
• Adept in planning, leading change management, working in a fast-paced environment, and multi-tasking skills

Required Skills

• Project Management using multiple methodologies (PMI, PRINCE, SCRUM, AGILE, SAFE)
• Delivery & Performance Management.
• Escalation Management – Negotiation and Conflict Resolution
• Executive Reporting and Presentation
• Excellent written and verbal communication skills.
• Meet regularly with team to aid in identifying issues and strategies
• Take proactive steps to protect the clilent and the client from project issues and risks.
• Proactively monitor and report on project budget, timelines and deliverables.
• Build and develop relationships with internal and external stakeholders.

Preferred Skills

• At least one certification in Security including Security+, GSEC, GCIA, GCIH, CISSP, CISM or other security-specific vendor/product certifications.

Posted On: Friday, January 11, 2019