Adaptive Construction Solutions

Commercial Insurance CSR

Adaptive Construction Solutions - Houston, TX

Insurance CSR (Property & Casualty)

We are looking for an experienced Customer Service Representative that possesses a general lines property and casualty license. The majority of our customers are construction contractors and hospitality businesses located throughout the state of Texas.  We primarily offer general, professional, pollution and excess liability, inland marine, property, and workers compensation coverages. With more than 95% retention of customers year over year, we pride ourselves on providing quality customer services and curated coverage to meet unique needs of each customer.


  • Collect information for new and existing customers
  • Prepare and submit applications for quotes
  • Assist in marketing and processing renewals
  • Follow up on quotes and request binding of coverage
  • Process requests for certificates of insurance
  • Processing endorsements and other change requests
  • Reviewing and invoicing policies and endorsements
  • Assisting with customer phone calls and mail
  • Document correspondence and requests

Experience and Skills:

  • Possess an active General Lines – Property and casualty license
  • Minimum experience of 2 years (preferred 5 years) in the commercial industry
  • Excellent customer service skills
  • Ability to multi-task in an organized method
  • Excellent verbal and written communication skills
  • Familiar with agency management software applications
  • Knowledge and understanding of endorsements required in construction industry
  • Strong competency in Microsoft office products
  • Ability to perform critical thinking and reasoning
  • High school diploma or equivalency

Compensation: based on experience plus benefits

Benefits Include:

  • Paid Time Off
  • Paid Holidays
  • Employee Benefits (90 days)
    • Matching 401k benefits
    • Health insurance, dental and vision benefits

Location: On-site work environment, Houston, TX 77040



Posted On: Wednesday, March 30, 2022
Compensation: Starting at $20 to $24+ hour

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