Benefits:

• $55,000 per year salary plus full benefits package.

Key Responsibilities:

• Assist in the creation of technical assistance products, including desk aids, policies, and user guides.
• Manage IT inventory, including the assignment and collection of equipment to and from staff members.
• Install and configure hardware and software components, ensuring all systems function smoothly.
• Provide technical support by researching and answering user questions, troubleshooting issues, and maintaining workstation and network performance.
• Maintain the organization’s internet connection, monitor the firewall, and keep security tools up to date.
• Configure operating systems and ensure proper installation of necessary updates and patches.
• Respond promptly to security or usability concerns, mitigating risks before they impact users.
• Diagnose and repair damaged hardware, as well as perform system upgrades to enable software compatibility.
• Install and upgrade antivirus software and other security systems to safeguard the network from threats.
• Manage user accounts, including adding, removing, or updating logins and passwords.
• Use security tools to protect the network from unauthorized access, malware, and other threats.
• Maintain relationships with employees across different departments, supporting their IT needs and offering timely assistance.
• Utilize a help desk/ticketing system to manage and resolve IT issues efficiently.
• Ensure employees receive adequate and continuous training on cybersecurity best practices.
• Manage the IT components of new employee onboarding processes, including setting up equipment and user accounts.

Qualifications & Skills:

• Strong problem-solving and analytical skills.
• Excellent interpersonal and customer service skills, with the ability to explain technical concepts to non-technical users.
• Strong verbal and written communication skills.
• Proficient in troubleshooting computer systems, hardware, and software.
• Familiarity with local area network (LAN) configurations and switch management.
• Knowledge of security tools and practices, such as antivirus software and firewalls.
• Experience using help desk/ticketing systems is a plus.
• Ability to work collaboratively in a team and independently when necessary.

Posted On: Tuesday, December 17, 2024