JOB DESCRIPTION: Internal Business Advisor

 

SUMMARY:

The Internal Business Advisor is responsible for building and maintaining relationships with prospective clients to drive economic growth and workforce opportunities across the Gulf Coast region while working in a competitive and dynamic environment.

 

 REPORTS TO: Director of Workforce Development

DEPARTMENT Employer Services

TYPE OF POSITION Full-Time/ Salaried

FLSA CLASSIFICATION Exempt

 

 RESPONSIBILITIES:

• Handle inbound and outbound calls to customers and clients.
• Maintain excellent customer relations practices.
• Meet personal targets and work towards meeting team targets.
• Write and submit timely reports on performance, targets, and customer queries.
• Maintain and build effective relationships with new and existing customers and partners by providing services, maintaining contact
• Understand customers’ human capital needs and provides recommendations on services and products

• Identify opportunities for training and coordinate the effective delivery of training\
• Maintain detailed records of outgoing and incoming calls as well as follow-up information and outcomes.
• Intercept and respond to customer complaints or concerns with products/ services offered and seek to resolve problem while adhering to company and workforce board policy.
• Persuasively engage the customer in conversation to explain how the offered products/ services will add value to their company success.
• Also, be well-read on company policies and the website for FAQs or policy related answers.
• Performs related responsibilities as required

 

CANDIDATE REQUIREMENTS:

• A minimum of two years’ experience or a degree in Business Administration, Communication or Marketing (preferred)
• Exceptional interpersonal and communication skills and ability to collaborate effectively with executives
• Be comfortable with high volume sales/ marketing phone calls
• Have a relaxed and confident telephone manner, and strong communication, negotiation, and persuasion skills.
• Have ability to close sales and achieve monthly targets
• Proficient in Microsoft Office suite – strong PowerPoint and Excel skills critical
• Excellent analytical and problem-solving skills
• Ability to pass a background check and acceptable driving record
• Able to work in and promote a drug free environment
• Preference for veteran applicants

COMPENSATION:

Starting salary $50,000

#INDHR

Posted On: Tuesday, October 4, 2022
Compensation: $50,000