Adaptive Construction Solutions

Inside Sales (B2B) Manager

Adaptive Construction Solutions - Houston, TX

Adaptive Construction Solutions, Inc. (ACS) is a workforce development organization focused on transforming lives through meaningful employment. The Call Center Manager is responsible for supervising the promotion of products and services with prospective clients to establish new relationships and customer loyalty.

Responsibility

  • Maintain an understanding of workforce development topics including programs that provide resources for employers
  • Supervise high call volumes while reaching decision makers to promote services and resources
  • Supervise team contacting businesses by telephone to promote available services provided by public workforce entities
  • Explain services, provide information, and answer questions to assist in the delivery of services
  • Promote events and workshops for businesses through voice and email
  • Connect businesses with business consultants or other system service providers
  • Provides technical assistance for businesses using systems to obtain optimum results
  • Manage client or market surveys to obtain information about potential customers
  • Oversee the follow up with business contacts to identify satisfaction and build customer loyalty
  • Ensure team interacts simultaneously with clients and a computer system to capture, record and access information accurately
  • Strong analytical skills, including experience identifying problems and providing effective solutions.
  • Knowledge of call center metrics and key performance indicators
  • Must be very organized and have excellent time management skills
  • Demonstrate effective change management skills
  • Promote knowledge across team and assist in implementing new tools and services
  • Working knowledge of sales concepts, methods, and techniques
  • Proficient use of CRM reporting and ability to communicate results to appropriate stakeholders
  • Working understanding of telecommunications technologies
  • Clear-cut leadership ability and strong teamwork skills
  • Ability to provide accountability in a professional manner
  • Ability to provide constructive feedback, coach and mentor team members
  • Commitment to exceed performance goals established by executive team
  • Follows all state and agency rules, regulations, policies, and procedures
  • Work as a team member with other staff within the center to meet the goals of the office and provide quality service to all employer customers
  • Serves the public with respect, concern, and courtesy, conducting oneself in a manner that will enhance the public confidence in the agency and its staff

Job Requirements

  • Bachelor’s degree or degree from an accredited college/university
  • Minimum 5 years of experience in management sales position or supervisory role in the call center industry
  • 5+ years’ sales experience OR a combination of work experience and education
  • Proficient in CRM systems and Microsoft Office suite
  • Experienced at preparing and presenting monthly and quarterly goals as well as forecasts for future projects
  • Strong desire to expand and acquire new skills

 

Compensation: Starting $75,000

Location: Houston, TX

Position Type/Expected Hours of Work

Full-time position, may require additional hours and weekend work

ACS is an Equal Opportunity Employer.

Posted On: Wednesday, September 1, 2021

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Posted On: Monday, September 13, 2021



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