Pay & Benefits of CRM Support Specialist:

• $50,000 to $60,000 salary per year.
• Work with the largest intermediary in the renewable energy industry with apprenticeships.
• Room for growth within the role and department.
• PTO, Health, Dental, Vision, Health Savings Account, Holiday Pay and more
  

Responsibilities of CRM Support Specialist:

• Implement, configure, and maintain CRM systems to meet business requirements.
• Customize features and functionalities to improve client interaction and internal workflow.

• Manage user access, conduct training sessions, and provide ongoing support for users.
• Adapt to a progressive technical role within the tech team, focusing on CRM support and evolving responsibilities, while providing expert assistance and issue resolutions for internal teams.
• Managing FreshDesk, Crelate or similar CRM systems.
• Maintain data integrity generating reports and pull data for analysis to support business decisions.
• Collaborate with project managers to ensure seamless integration of communication tracking and ticketing systems.

Requirements of CRM Support Specialist:

• Bachelor’s degree in Information Technology, Computer Science or related field preferred.
• Proven experience in CRM system management and support.
• Strong understanding of customer service and ticketing system.
• Effective communication and training skills.
• Technical proficiency with CRM Software, databases, and reporting
• Capability to broaden the scope of the technical support functions and adapt to emerging responsibilities within the technology team.
• Technical background with experience in helpdesk support or technical customer service.

Posted On: Monday, April 22, 2024