Leading healthcare company seeks experienced Director of Operations to join their team! This is a fully remote role that requires approx 25% of travel within the United States.

In this role, you will be working collaboratively with a Medical Director of Operations and Vice President of Operations, is responsible for, but not limited to, the operational performance, client account management, and overall management oversight of the company’s hospitalist programs within their assigned geographic area of responsibility. The Director of Operations will have a visible presence at their assigned program locations and is responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization, and for creating effective working relationships between the company and community physicians. The Director of Operations will report to the company’s Vice President of Operations. The Director of Operations will work effectively as a leader within their region’s larger matrix organization including support team members. The Director of Operations is the primary representative of the company for contract negotiations and renewals within their assigned geographic area.

Position Responsibilities: Essential

• Builds, develops, and manages operational relationships capable of achieving the goals of the company and the partner hospital, as well as community physician practices.

  • Facilitates the successful and timely implementation of new company programs with the assistance from the company’s Partnership Success Manager and support team.

• Establish and/or confirm hospital partner goals and performance objectives as they relate to the company’s services for each of the programs within their assigned geographic area and ensure the company’s performance and demonstration of those goals. Performance objectives are to be established in cooperation with our clinician leadership and hospital partners.

• Lead and coordinate support services and management resources in order to meet performance objectives and expectations, including, but not limited to:

  • Regular touchpoint calls with each assigned hospital program plus a quarterly comprehensive report and an annual onsite business review presentation in collaboration with clinical leadership and applicable support personnel.
  • Assisting Scheduler, HR Business Partner ("HRBP") and/or Site Director with the company clinician schedule.
  • Hospital contract including fee structure.
  • Join onsite company clinician interviews, if needed.
  • OBED setup, policies, compliance, and other items.
  • Company clinician call room setup.
  • Tailoring clinical/hospital policies with MDO and/or Site Director.
  • Community physician OSA meeting with MDO and/or Site Director.
  • OSA billing questions from hospital and community physicians.
  • Company invoices.
  • New company clinician orientation/training (shared with HRBP, MDO, and/or Site Director).
  • Internal clinic management with MDO, if applicable.

• Responsible for the development, implementation, and direction or oversight of new programs or projects related to the achievement of strategic initiatives and goals.

• Promotes and ensures delivery of the company’s unique value proposition with the hospital partner C-Suite (CEO, CFO, COO, CMO, CNO), nursing leadership, and other influential hospital stakeholders as appropriate.

• Identify areas where the company can help our hospital partners improve operations or business development.

  • Complete due diligence and site design for all hospital sites within assigned geographic area.
  • Create or review proposals for new business and expansion of current business, including financial proforma.
  • Understand the financial and operational impacts of program changes as well as pricing.
  • Financial review of program (including professional fees and facility fees).
  • Prepare for and conduct quarterly performance reviews with hospital leadership at each site.
  • Lead contract renewal negotiations and new site implementations in conjunction with corporate objectives.
  • Lead solution development efforts that best address each hospital’s needs while coordinating the necessary involvement of internal company personnel.
    • Collections of life saves/testimonials (shared with Site Director).
    • Identify and/or support business development opportunities to identify growth opportunities and develop strategic initiatives to grow women’s line (OSA, coverage for MFM).
    • Work with the Marketing departments of the company and the partner hospital regarding press releases and marketing material.
    • Engage with community physicians to ensure they are fully aware of our program and the services we offer. Consider bringing the local Site Director and MDO (if available) to any community physician meetings.

• Evaluate operational issues to determine whether the company remains competitive and stays current with the latest trends in healthcare delivery and share your findings with the Vice President of Operations and/or Medical Director Operations.

• Responsible for or participates in special projects and other administrative responsibilities as assigned.

• Work with the Business Development and Sales team in the pursuit of new business within your assigned geographic area of responsibility or as directed.

Other Responsibilities and Relationships

• Directs and participates with internal committees, task forces, and affiliated organizations, as requested.
• Meet and communicate regularly with the company Vice President on any and all operational issues that may be considered as potentially damaging to the relationship within their assigned geographic area of responsibility.
• Represents the organization to external organizations as required.
• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

Essential Skills/Credentials/Experience/Education

• Minimum: Bachelor’s Degree in business administration, healthcare administration, or another related field or equivalent experience. Master’s Degree in business administration, healthcare administration, or other related field strongly preferred.
• 3 to 5 years of progressively more responsible leadership experience (including operations supervisor) in the healthcare/medical services industry.
• Excellent analytical and organizational skills.
• Excellent leadership and management skills.
• Excellent written and oral communication skills, including negotiations.
• Requires interpersonal skills to be able to interact effectively with all levels of hospital staff, medical staff, patients, governmental and other external agencies, members of the general public in sensitive, delicate, and/or complex situations. Must be able to make effective presentations before a variety of internal and external audiences.
• Problem-solving skills necessary to prioritize assignments and make decisions in the best interest of the company and patient care.
• Ability to thrive in a fast-paced environment.

Preferred Skills/Credentials/Experience/Education

• Preferred Obstetrical experience and/or physician practice management experience.
• Strong computer skills, proficient in Word, Excel & PowerPoint.
• Preferred understanding of medical terminology.
• Knowledge of relevant state and federal healthcare regulations.

 

Posted On: Friday, November 1, 2024
Compensation: $125,000- $150,000 + Bonus