Chief of Member Services

San Bernardino County Employees' Retirement Association - San Bernardino, CA

  • SBCERA’s new Chief Executive Officer is building a high-performing executive management team focused on effective communication, superior member service, and organizational excellence.
  • The Chief of Member Services will lead the way in helping the association streamline and modernize internal and external processes.
  • This individual will be a cross-functional leader and hands-on contributor who will add value to the organization.
  • The Chief of Member Services will bring a fresh perspective, leverage technology, and implement best and leading industry practices.
  • This individual will be a confident and inspiring chief whose strong moral principles — honesty, integrity and ethics — and inclusive, supportive demeanor motivates employees to contribute ideas for improving customer service.
  • This individual will exhibit a participative and collaborative work style, be adaptable and flexible, have effective organizational change management skills, and deal with performance issues firmly and kindly.
  • The Chief of Member Services will ensure that SBCERA provides timely, accurate information in the most respectful manner possible to members of the Association who have dedicated their lives to serving the community.
  • A person who has a strong work ethic, warm personality, and good sense of humor will feel at home here.

SBCERA, founded in 1945, is widely recognized as one of the top retirement systems in California and nationally with $10 billion in assets under management and a 79.5% funded ratio.

The Chief of Member Services reports to the Chief Executive Officer (CEO) and serves on the Executive Management Team. Her/His primary responsibilities are to plan, organize, and direct all functions and activities for member services, retiree services and communications. This individual assists the Chief Executive Officer with the development of the strategic plan, implements strategic policies and operational processes, and oversees the provision of services and information to members and the public.

Candidates must have a Bachelor’s degree in public/business administration or a closely related field AND at least three (3) years of professional level fiscal or pension benefits administration experience, including at least one (1) year of supervisory experience, preferably in a California government agency retirement office. A Master’s Degree in Business Administration or Public Administration, or possession of the Certified Employee Benefits Specialist (CEBS) designation is helpful. The best qualified candidate will have a deep knowledge of the state of California’s County Employees Retirement Law (CERL).

Apply on-line by Friday, March 1, 2019, at For questions and inquiries, please contact: Cindy Krebs or Sherrill Uyeda at (562) 901-0769. Email: [email protected] or [email protected]

Salary Range: $167,346 - $246,658, DOQ. The Chief of Member Services is an exempt position and an “at will” employee. SBCERA offers it employees a generous Total Rewards package.

Posted On: Wednesday, January 23, 2019

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