Customer Service Supervisor

Alliance Resource Consulting - Burbank, CA

Public utilities are front-line leaders in helping the world adapt to climate change and in ensuring that there is enough clean, safe drinking water for everyone. Although they carry out their mission so well that most of us don't think about the challenges they face 24/7/365, the work they do is vitally important.

Burbank Water and Power (BWP) is a community owned utility serving the citizens of Burbank, California. For over 100 years, BWP has provided reliable, affordable and sustainable water and electric services to the community. As a Burbank Water and Power employee, you’ll have the ability to make a positive impact on people’s lives.

Reporting to the Manager of Customer Service Operations, the Customer Service Supervisor performs a variety of challenging administrative and operational duties in an environment where timely, accurate responses are critical. The best-qualified candidate is an energetic, forward-thinking professional who plans for the future by routinely reviewing data and trends, recommending process improvements, and implementing changes that streamline operations and enhance the customer experience. This person will be an effective leader and team member who gets along well with all types of people and carries out the mission of BWP with pride and dignity. Finally, the selected candidate will have a reputation for being able to deescalate emotionally charged situations with customers quickly and respectfully.

Qualifying Education & Experience: AA degree in business, public administration, accounting or a related field plus four years recent experience in a customer service role which was responsible for handling and accounting for considerable sums of money and at least one year of supervisory experience. Qualifying applicants will also be able to type accurately from clear copy at a speed of 45 net words per minute.

Salary: $64,687 - $89,172, DOQ, plus an excellent benefits package.

This recruitment process is to gauge the level of interested candidates. All interested candidates may communicate their interest to Alliance RC online at by June 19, 2020.

Alliance RC will then refer all interested candidates to officially apply on the City of Burbank’s official online application system at a later date.

For questions and inquiries, please contact Cindy Krebs at (562) 901-0769 or

Posted On: Thursday, May 21, 2020

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