Service Delivery Engineer

Arrow Solutions Group - Philadelphia, PA

Arrow Solutions Group is seeking a Service Delivery Engineer to work on-site in Philadelphia, PA. Do you have a deep understanding of Cable Network (MSO) environments and enjoy working with customers in a fast-paced technology environment? Are you a Subject Matter Expert (SME) in Data Networks and IP Networks (Switching and Routing)? If so, we want you!

Job Duties and Responsibilities:

  • Oversee and ensure the day-today operation of networks
  • Design, configure, monitor and optimize system hardware
  • Guide the implementation of performance enhancements
  • Fulfill installation initiatives and processes
  • Work with customers to troubleshoot and resolve complex MSO problems and product issues
  • Provide documented in-depth technical solutions and training for customers and engineers
  • Perform risk analysis to determine the overall impact of change
  • Contribute to the development and ongoing improvement of Technical Support procedures
  • Become and expert on data analytics platforms (Vertica, PostgreSQL, MicroStrategy, Docker, Kafka, Elasticsearch)

Experience / Qualifications:

  • Bachelor’s Degree in Electronics/ Communication/ Electrical or Computer Science/Network Security or equivalent experience
  • 5+ years of experience in the Telecom industry supporting critical customers
  • Solid understanding of Cable Industry Standards
  • Sound understanding of IP/MPLS and Ethernet technologies
  • Proven experience in network management, project management and monitoring
  • Experience with core service enabling protocols (DNS, DHCP, AAA, TFTP)
  • Technical knowledge of Wi-Fi concepts and protocols (Diameter, LDAP, DNS, HTTP/S)
  • Expert understanding of system protocols and interfaces that are used within a cable network
  • Strong Unix/Linux/Storage systems knowledge
  • Linux Certification required (RHTC minimum)
  • CCNA required (CCNP preferred)
  • Must work on-site in Philadelphia, PA
  • Will not sponsor applicants for work visas

All candidates must have legal authorization to permanently live and work in the United States.

For more information on this and other jobs go to www.arrowsolutionsgroup.com



Posted On: Thursday, November 21, 2019

Tagged: Direct


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