Service Delivery Engineer

Arrow Solutions Group - Philadelphia, PA

Arrow Solutions Group is seeking a Service Delivery Engineer to work on-site in Philadelphia, PA. Do you have a deep understanding of Cable Network (MSO) environments and enjoy working with customers in a fast-paced technology environment? Are you a Subject Matter Expert (SME) in Data Networks and IP Networks (Switching and Routing)? If so, we want you!

Job Duties and Responsibilities:

  • Oversee and ensure the day-today operation of networks
  • Design, configure, monitor and optimize system hardware
  • Guide the implementation of performance enhancements
  • Fulfill installation initiatives and processes
  • Work with customers to troubleshoot and resolve complex MSO problems and product issues
  • Provide documented in-depth technical solutions and training for customers and engineers
  • Perform risk analysis to determine the overall impact of change
  • Contribute to the development and ongoing improvement of Technical Support procedures
  • Become and expert on data analytics platforms (Vertica, PostgreSQL, MicroStrategy, Docker, Kafka, Elasticsearch)

Experience / Qualifications:

  • Bachelor’s Degree in Electronics/ Communication/ Electrical or Computer Science/Network Security or equivalent experience
  • 5+ years of experience in the Telecom industry supporting critical customers
  • Solid understanding of Cable Industry Standards
  • Sound understanding of IP/MPLS and Ethernet technologies
  • Proven experience in network management, project management and monitoring
  • Experience with core service enabling protocols (DNS, DHCP, AAA, TFTP)
  • Technical knowledge of Wi-Fi concepts and protocols (Diameter, LDAP, DNS, HTTP/S)
  • Expert understanding of system protocols and interfaces that are used within a cable network
  • Strong Unix/Linux/Storage systems knowledge
  • Linux Certification required (RHTC minimum)
  • CCNA required (CCNP preferred)
  • Must work on-site in Philadelphia, PA
  • Will not sponsor applicants for work visas

All candidates must have legal authorization to permanently live and work in the United States.

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Posted On: Friday, June 12, 2020

Tagged: Direct

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