Community Health Worker / Care Coordination Supervisor

Baltimore Corps - Baltimore, MD

Supervises the Community Health Worker/Care Coordinator and provides short term care coordination services.


Job Summary:

This job is part of a temporary citywide corps, Baltimore Health Corps, that is being created to address the economic and public health crises caused by COVID-19. Jointly led by the Baltimore City Health Department and the Mayor’s Office of Employment Development, the initiative will train and employ hundreds of residents in a time of record unemployment while supporting the city’s emergency public health response. The corps includes a contract tracing/community outreach team and a care coordination team.

Applicants who are hired for this position will undergo training that allows them to learn the fundamental principles of becoming a community health worker in addition to understanding fundamental roles of contact tracing and public health outreach. In addition, some roles will include workforce supports from the Mayor’s Office of Employment Development, including financial empowerment counseling and job coaching to assist with the transition to permanent employment from these temporary positions. Legal and mental health services will also be available to some roles.


The Care Coordination Supervisor will be a part of the dynamic care coordination team at either the Health Care Access Maryland (HCAM) or the Baltimore City Health Department (BCHD), responding to the social needs resulting from COVID-19. Under general supervision by a direct manager, the Care Coordination Supervisor will oversee CHWs who will be working as care coordinators whose duties include connecting patients, identified as part of the Baltimore City Health Department’s contact tracing response to COVID-19, with critical community resources and social services. Duties of the CHWs will include: community outreach, assisting clients in completing applications for services, delivering food and supplies, connecting clients to community resources, and coordinating services.

The CHW supervisor will spend their time on planning for activities, training, and overseeing a team of CHWs on care coordination. The Supervisor will also ensure that data collection is accurate and will monitor the quality of work. As the needs to the response will change over time, the role of the Supervisor will also adapt to the public health response needs. The Supervisor may also be assigned care coordination cases. In addition, the Supervisor will be required to follow all scripts, policies and procedures provided by HCAM or BCHD, and comply with training regarding confidential information related to personal information.

For the Baltimore Health Corps, care coordination will occur within HealthCare Access Maryland as well as the Maryland Access Point (MAP) care coordination team within Baltimore City Health Department. A cohort of Community Health Workers (and their supervisors) will work within each agency. The Care Coordination Supervisor will supervise a care coordination team, responding to the needs of vulnerable populations and their caregivers who are impacted by the COVID- 19 pandemic.

Key duties & responsibilities:

  • Complete required training for this temporary position

  • Supervise a team of community health workers including evaluating their performance, disciplining, and providing technical assistance.

  • Coordinate a team’s schedules and provide daily remote supervision and troubleshooting.

  • Respond and coordinate care for any high needs patients and/or complex issues

  • Track daily and weekly progress for CHWs including cases contacted successfully, referred, and navigated to social support services, resources, and benefits

  • Conduct quality assurance by listening in on calls and providing feedback to CHWs

  • Report issues from the unit to your Supervisor in a timely manner, and help identify and implement solutions

  • Oversee the CHWs activities generally and in the field as needed

  • Communicate in a professional and empathetic manner

  • In collaboration with other response staff members, provide input for training programs for staff

  • Conduct community social services educational activities as it relates to COVID-19 social services and other variety of care coordination activities

  • May conduct presentations on COVID-19 care coordination and social services

  • Document activities per the protocol developed by the supervisor

  • Maintain daily contact with supervisor

  • Willing and available to work onsite and within the community

Preferred qualifications:

  • Resident of Baltimore City with good knowledge of city’s resources and geography

  • Ability to show empathy to distressed individuals

  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress

  • At least three years of management experience

  • Experience successfully supervising staff

  • Experience in customer service, social work, health care, education, or social services

  • Excellent oral and written skills

  • Excellent organizational and communication skills

  • Proficiency with MS Office

  • Ability to handle confidential information with discretion and professionalism

  • Ability to work with diverse populations including people with disabilities

  • Ability to exhibit a professional, positive attitude and work ethic

  • Critical thinking and sound judgment required

  • Second or multiple languages a plus

  • A bachelor's degree and three years of public health, health administrative, health systems experience, or the equivalent (preferred, but not required)


This position will be a temporary contractual position and will include a health insurance stipend.

Posted On: Thursday, June 4, 2020
Compensation: $55,000 per year

Apply to this job
  • *
  • *
  • *
  • Application Questions
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
    Access to transportation is not required to apply for this role.
  • *
  • *
  • *
  • *
  • Baltimore City Employment Questions
  • *