COVID-19 Courier

Baltimore Health Corps - Baltimore, MD

This job is part of a temporary COVID response program that is being created to address the public health crises caused by COVID-19. Led by the Baltimore City Health Department, the COVID Program seeks to identify qualified personnel to fill a wide variety of roles in support of effective management of the COVID-19 pandemic. Working in a fast-paced and dynamic setting, COVID program staff will support case investigation, outbreak investigations, coordination of testing and sharing of results, organization of care services, and management of the COVID program.


The Courier identifies, locates and makes visits to people and facilities who may need medical care, health risk assessments, counseling, medical testing, health treatment monitoring or health care referral. Work of this class involves no supervisory duties or responsibilities.

Incumbents receive moderate supervision from a technical superior. Employees in this class work a conventional workweek that may include evening work. Work is performed in homes, health clinics, and communities where there is possible exposure to contagious diseases.


  • Solicits and transports specimen samples from clients and facilities so that follow-up laboratory tests can be performed.

  • Upon referral from hospitals, clinics and other agencies, identifies, locates, contacts and arranges home visits to ascertain the health status and facilitate testing logistics of COVID-19 and related medical problems; arranges clinic visits for clients.

  • Refers clients to appropriate health and social service agencies when needed; helps clients obtain needed services.

  • May participate with others in conducting educational and informational meetings, programs and public health fairs on COVID-19 with the general public and targeted at-risk populations.

  • Initiates and maintains contact with hospitals, physician’s offices, long term care facilities, other congregate living facilities and laboratories in order to gain their cooperation in monitoring and reporting patient health status.

  • Acts as a liaison between the Health Department, healthcare facilities, and the Maryland State Laboratory

  • Collects and reports required data to the State of Maryland

  • Performs various administrative support tasks and special projects for the program

  • Other duties, as assigned.

Required Knowledge, Skills, and Abilities:

  • Knowledge of community social and medical resources.

  • Knowledge of interviewing and investigational techniques.

  • Knowledge of public health services and practices.

  • Ability to obtain and record factual information from interviews, printouts and other documents.

  • Ability to conduct home visits, resolve problems tactfully and to obtain cooperation from patients and medical and social service professionals in private and public agencies

  • Ability to perform simple, non-invasive medical tests, when necessary.

  • Ability to communicate effectively, both orally and in writing.

  • Ability to understand medical terms.

  • Ability to explain and promote health care programs and initiatives, such as the lead paint poisoning program, to health care providers, clients and their families

  • Ability to motivate others to seek medical help and change lifestyle behavior.

  • Ability to communicate effectively, both orally and in writing.

  • Ability to develop and maintain a good working relationship with clinic patients, parents, children and co-workers, and the general public.

  • Ability to analyze routine medical reports.

  • Ability to prepare reports and maintain files and records.

Required Experience:

  • Requirements - Graduation from an accredited high school or possession of a GED certificate and two years of experience investigating the home environment and health status of parents and children or the disabled and elderly or the sources of communicable diseases.

  • Equivalencies – One year of additional education may be substituted for each year of the required experience.

Licenses, Registrations and Certificates:

  • A valid Maryland Class C Noncommercial driver's license or an equivalent out-of-state driver's license acceptable to the Office of Risk Management, required.

  • Certified as a Community Health Worker, preferred

Posted On: Thursday, July 9, 2020
Compensation: $35,000 per year

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