Community Health Worker / Contact Tracer Supervisor

Baltimore Corps - Baltimore, MD

Oversees Community Health Worker/Contact Tracers and also performs contact tracing and other public health duties for COVID-19.


Job summary:

This job is part of a temporary citywide corps, Baltimore Health Corps, that is being created to address the economic and public health crises caused by COVID-19. Jointly led by the Baltimore City Health Department and the Mayor’s Office of Employment Development, the initiative will train and employ hundreds of residents in a time of record unemployment while supporting the city’s emergency public health response. The corps includes a contract tracing/community outreach team and a care coordination team.

Applicants who are hired for this position will undergo training to understand the fundamental roles of contact tracing and public health outreach. In addition, some roles will include workforce supports from the Mayor’s Office of Employment Development, including financial empowerment counseling and job coaching to assist with the transition to permanent employment from these temporary positions. Legal and mental health services will also be available to some roles.

The Community Health Worker (CHW) Supervisor will be a part of a team responding to the COVID-19 response at the Baltimore City Health Department (BCHD). Under general supervision by a direct manager, the CHW Supervisor will plan, conduct, and provide direction on how to identify and counsel people who have been exposed to the novel coronavirus. Work of this class involves full supervisory duties.

The CHW Supervisor will oversee CHWs who will be working as public health investigators whose duties include contact tracing, public health messaging, and any additional public health activities as assigned as part of the Baltimore City Health Department’s response to COVID-19.

The CHW supervisor will spend their time on planning for activities, overseeing a team of CHWs on contact tracing and public health messaging. The Supervisor will also ensure that data collection is accurate. As the needs to the response will change over time, the role of the Supervisor will also adapt to the public health response needs and the Supervisor may also be assigned cases to investigate, particularly complex cases . The Supervisor may also use web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19 to document a symptom check, provide them with instructions for isolation or quarantine, and refer them for testing according to established protocols. In addition, the Supervisor will be required to follow all scripts, policies and procedures provided by BCHD, and comply with BCHD training regarding confidential information related to personal information. The CHW supervisor will also conduct contact tracing and provide public health messages as needed using approved BCHD scripts.

Key duties & responsibilities:

  • Complete required training for this temporary position

  • Supervise a team of community health workers including evaluating their performance, disciplining, and providing technical assistance

  • Coordinate a team’s schedules and provide daily remote supervision and troubleshooting

  • Track daily and weekly progress for your CHWs including cases contacted successfully, contacts tracked and referred, and patients and contacts referred to social support systems

  • Conduct quality assurance and support calls and provides feedback to CHWs

  • Report issues from the unit to the project manager in a timely manner, and help identify and implement solutions

  • Oversee the CHWs activities generally and in the field as needed

  • Communicate in a professional and empathetic manner

  • In collaboration with other response staff members, provide input for training programs for staff

  • Provide contacts with appropriate information/instructions from the Baltimore City Health Department including isolation and/or quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a Care Resource Coordinator for social resources.

  • Provide public health messaging to key community leaders, business owners, and residents about COVID-19 through in-person visits, telephone, or provision of materials

  • Conduct community health educational activities as it relates to COVID-19 and other variety of health topics for the Health Department

  • May conduct presentations on facts and prevention for COVID-19 and other variety of health topics for the Health Department

  • Dispel myths that are undermining the response, and bringing back information about myths to the city for improvements in messaging

  • Document activities per the protocol developed by the supervisor

  • Maintain daily contact with manager

  • Willing and available to work onsite and within the community

Preferred qualifications

  • Resident of Baltimore city with good knowledge of city’s geography

  • Ability to show empathy to distressed individuals

  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress

  • At least three years of management experience

  • Experience successfully supervising staff

  • Excellent oral and written skills

  • Excellent organizational and communication skills

  • Proficiency with MS Word and data entry

  • Ability to develop systems to capture and monitor important details of work outcomes.

  • Ability to handle confidential information with discretion and professionalism

  • Ability to exhibit a professional, positive attitude and work ethic

  • Critical thinking and sound judgment

  • Openness to in-person visits for contact tracing or public health outreach with suitable personal protective equipment

  • Second or multiple languages a plus

  • Bachelor's degree and three years of public health, health administrative, health systems experience, or the equivalent (preferred, but not required)


Posted On: Wednesday, May 27, 2020
Compensation: $55,000 per year

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