Community Health Worker / Contact Tracer Manager

Baltimore Corps - Baltimore, MD

Oversees Community Health Worker/Contact Tracer Supervisors and also performs contact tracing and other public health duties for COVID-19.


Job summary:

This job is part of a temporary citywide corps, Baltimore Health Corps, that is being created to address the economic and public health crises caused by COVID-19. Jointly led by the Baltimore City Health Department and the Mayor’s Office of Employment Development, the initiative will train and employ hundreds of residents in a time of record unemployment while supporting the city’s emergency public health response. The corps includes a contract tracing/community outreach team and a care coordination team.

Applicants who are hired for this position will undergo training to understand the fundamental roles of contact tracing and public health outreach. In addition, some roles will include workforce supports from the Mayor’s Office of Employment Development, including financial empowerment counseling and job coaching to assist with the transition to permanent employment from these temporary positions. Legal and mental health services will also be available to some roles.

The CHW Manager will be a part of a team responding to the COVID-19 response at the Baltimore City Health Department (BCHD). Under general supervision by the Director, the CHW Manager will manage a team of supervisors and Community Health Workers (CHWs). The CHWs will be working as public health investigators whose duties include contact tracing, public health messaging, and additional public health activities as assigned.

The CHW Managers in coordination with the Baltimore Health Corp Director will plan, conduct, and provide direction to the CHW Supervisors on how to organize, plan, train,and supervise the work of the CHWs. The CHW Manager will be responsible for developing and/or providing input to needed contact tracing and public health messaging materials. They will track the data and ensure that the full COVID-19 response team has accurate data including qualitative data that the CHWs and Supervisors are reporting. As the needs of the response will change over time, the role of the CHW Manager will adapt to public health response needs.

Key duties & responsibilities

  • Complete required training for this temporary position

  • Support and mentor CHW Supervisors to achieve the objectives of the contact tracing work

  • Participate in hiring of CHW Supervisors and CHWs

  • Develop and/or provide input into needed COVID-19 contact tracing and public health materials

  • Coordinate a team’s schedules, ensure they have tools and resources to conduct daily activities.

  • Track daily and weekly progress for the unit including cases contacted successfully, contacts tracked and referred, and patients and contacts referred to social support systems

  • Report issues from the unit to the COVID-19 Team’s overall Administrator in a timely manner and help identify and implement solutions

  • Conduct phone calls as needed, including to contacts who have been exposed to COVID-19, to places of business a COVID-19 positive patient has frequented, and to refer patients and their families to different social services.

  • Ensure that teams are performing according to a developed work plan and complying with all requirements (confidentiality, following scripts, etc.)

  • Make recommendations to adapt work plan based on quantitative and qualitative data

  • Provide public health messaging to key community leaders, business owners, and residents about COVID-19 through in-person visits, telephone, or provision of materials

  • Conduct community health educational activities as it relates to COVID-19 and other variety of health topics for the Health Department

  • Perform quality assurance through listening in on calls or to recordings of calls and providing feedback to team as well as participating in quality improvement conversations with supervisors

  • Liaise with partners and stakeholders as needed

  • Maintain daily contact with supervisors and regular contact with the overall administrator

  • Willing and available to work onsite and within the community

Preferred qualifications

  • Ability to show empathy to distressed individuals

  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress

  • At least five years of management experience

  • Experience successfully supervising staff

  • Experience in managing evaluating and adapting a public health performance management system

  • Excellent oral and written skills

  • Excellent organizational and communication skills

  • Proficiency with MS Office and other applicable programs

  • Ability to handle confidential information with discretion and professionalism

  • Ability to exhibit a professional, positive attitude and work ethic

  • Critical thinking and sound judgment

  • Openness to in-person visits for contact tracing or public health outreach with suitable personal protective equipment

  • Second or multiple languages a plus

  • Bachelor's degree and five years of public health, health administrative, health systems experience, or the equivalent (preferred, but not required)

Posted On: Wednesday, May 27, 2020
Compensation: $70,000.00 per year

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