Provide short term care coordination services through HealthCare Access Maryland or the Maryland Access Point, Baltimore City’s Aging and Disability Resource Center. |
Provide short term care coordination services through HealthCare Access Maryland or the Maryland Access Point, Baltimore City’s Aging and Disability Resource Center.
This is a temporary position (eight months) to increase the number of individuals who are trained in public health principles and service coordination to respond to COVID-19.
This job is part of a temporary citywide corps, Baltimore Health Corps, that is being created to address the economic and public health crises caused by COVID-19. Jointly led by the Baltimore City Health Department and the Mayor’s Office of Employment Development, the initiative will train and employ hundreds of residents in a time of record unemployment while supporting the city’s emergency public health response. The corps includes a contract tracing/community outreach team and a care coordination team.Applicants hired for this position will undergo training to learn the fundamental principles of becoming a community health worker in addition to understanding fundamental roles of contact tracing and public health outreach. In addition, the Mayor’s Office of Employment Development will provide job coaching to assist with the transition to permanent employment, as this is a temporary position. Legal and mental health services will also be available to all Baltimore Health Corps employees.
The Community Health Worker (CHW) will be a part of the service coordination team at Health Care Access Maryland (HCAM), a nonprofit partner, or Maryland Access Point (MAP), Baltimore City’s Aging and Disability Resource Center. The Community Health Worker will assist adults accessing services, resources and benefits that mitigate the health, financial and social impact of the COVID-19 pandemic. Under general supervision by a direct supervisor, the Community Health Worker will provide community outreach, assist clients in completing applications for services, deliver food and supplies, connect clients to community resources, and coordinate services. As the COVID 19 response evolves, the duties of the CHW will change to developing long term solutions to client challenges, with a particular focus on access to health insurance and health services and reduction of food insecurity. The CHW may also assist in providing health education to clients on an on-line or in-person basis.
The CHW will receive referrals from the HCAM or MAP call center and connect clients to resources by phone or through home visits. The CHW will also inform communities of key available resources, such as economic relief and health guidance.
Key duties & responsibilities:
Accept referrals for residents who need assistance obtaining services, resources, and benefits
Communicate in a professional and empathetic manner
Conduct telephone screen to confirm resident needs using program intake forms and protocols
Use resource directories and other sources of information to identify resources for which clients will be eligible (i.e. transportation, utility assistance, food, housing, health insurance, etc.)
Assist clients in completing application forms for public benefits, services and resources
Communicate general service information to individuals and families on social services, eligibility requirements and benefits
Complete documentation of services provided, and efforts made in appropriate databases
Make home visits as appropriate to assist clients
Prepare written reports and maintain records of service contacts and activities
Participate in required trainings and staff meetings
Communicate with Managed Care Organizations
Document activities using established protocols and as instructed by supervisor
Maintain daily contact with supervisor
Perform other duties as required
Resident of Baltimore City with good knowledge of city’s resources and geography
Ability to show empathy to distressed individuals
Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
Customer service, health care, or education skills or experience
Experience working with older adults and/or persons with disabilities
Knowledge of service and benefits
Excellent oral and written skills
Excellent organizational and communication skills
Proficiency with MS Word and data entry
Ability to handle confidential information with discretion and professionalism
Ability to exhibit a professional, positive attitude and work ethic
Critical thinking and sound judgment
Openness to in-person visits for service coordination/client assessment, with suitable personal protective equipment
Second or multiple languages a plus
High school diploma, or equivalent combination of education and experience (preferred, but not required)
This position will be a temporary contractual position and will include a health insurance stipend.