Care Coordination Associate

Baltimore Corps - Baltimore, MD

Provides education and reinforcement about Medicaid benefits and system navigation, assistance with addressing barriers to healthcare and linkage to their HealthChoice Managed Care Organization, Primary Care Provider and Specialty care with HealthCare Access Maryland.


Job description:

This job is part of a temporary citywide corps, Baltimore Health Corps, that is being created to address the economic and public health crises caused by COVID-19. Jointly led by the Baltimore City Health Department and the Mayor’s Office of Employment Development, the initiative will train and employ hundreds of residents in a time of record unemployment while supporting the city’s emergency public health response. The corps includes a contract tracing/community outreach team and a care coordination team.

Applicants who are hired for this position will undergo training that allows them to learn the fundamental principles of becoming a community health worker in addition to understanding fundamental roles of contact tracing and public health outreach. In addition, the Mayor’s Office of Employment Development will provide job coaching to assist with the transition to permanent employment, as this is a temporary position. Legal and mental health services will also be available to all Baltimore Health Corps employees.

The Care Coordination Program (CCP) is an outreach and short-term care coordination program within HealthCare Access Maryland. The Care Coordination mission, as detailed by Maryland’s Medicaid Managed Care Program known as HealthChoice, is to outreach and provide community-based, client focused services to the following groups: Non-Compliant Medicaid recipients, Pregnant and postpartum women, Newborns and children under age 2, Children and Adults with Special Health Needs, and Family Planning Recipients.

The Care Coordination Associate provides education and reinforcement about Medicaid benefits and system navigation, assistance with addressing barriers to healthcare and linkage to their HealthChoice Managed Care Organization, Primary Care Provider and Specialty care.


Key duties & responsibilities:

  • Conduct home and telephone assessments to provide linkage and coordination to primary care, dental care, specialty care, preventive health screenings, lead screenings and immunizations.

  • Assess, triage and refer pregnant women and infants to Baltimore City Home Visiting Programs for long term case management services.

  • Provide health education regarding prenatal care, newborn care, EPSDT guidelines, chronic disease management, preventive health screenings, dental care and mental health services.

  • Assist with the removal of barriers to healthcare including housing, addiction treatment, domestic violence services, Energy Assistance, emergency funds, Medical Assistance Transportation.

  • Educate on access to low-cost/ no-cost health care services in Baltimore City as well as linkage to all the Maryland Medical Programs (MCHP, MAF, and the Maryland Family Planning Program).


Preferred qualifications:

  • Excellent oral and written skills

  • Excellent organizational and communication skills

  • Excellent problem solving skills

  • Proven ability to work efficiently and meet deadlines

  • Proficiency with MS Word, Excel, Outlook and SharePoint (365).

  • Ability to handle confidential information with discretion and professionalism

  • Ability to exhibit a professional, positive attitude and work ethic

  • Critical thinking and sound judgment

  • Relevant experience providing services to pregnant women and/or infants, adults with chronic health conditions; preferably in a public health/community setting

  • Bachelor’s degree in a related area (preferred, but not required)


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk 3 blocks or more and sit for prolonged periods of time. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


Safety & Health Responsibilities:

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clientsserved, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.



This position will be a temporary contractual position and will include a health insurance stipend.

Posted On: Thursday, June 4, 2020
Compensation: $39,000 per year

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