Community Health Worker / Contact Tracer

Baltimore Corps - Baltimore, MD

Performs contact tracing and other public health duties for COVID-19.


Job description:

This job is part of a temporary citywide corps, Baltimore Health Corps, that is being created to address the economic and public health crises caused by COVID-19. Jointly led by the Baltimore City Health Department and the Mayor’s Office of Employment Development, the initiative will train and employ hundreds of residents in a time of record unemployment while supporting the city’s emergency public health response. The corps includes a contract tracing/community outreach team and a care coordination team.

Applicants who are hired for this position will undergo training to understand the fundamental roles of contact tracing and public health outreach. In addition, some roles will include workforce supports from the Mayor’s Office of Employment Development, including financial empowerment counseling and job coaching to assist with the transition to permanent employment from these temporary positions. Legal and mental health services will also be available to some roles.

The Community Health Worker (CHW) will be a part of the COVID-19 response team at the Baltimore City Health Department (BCHD). Under general supervision by a direct supervisor, the Community Health Worker will be working as a public health representative. The person will be working on activities such as contact tracing (approximately 70%), public health messaging (approximately 20%), and any other public health activities as directed (10%). As the needs to the response will change over time, the role of the CHW will also adapt to public health needs.

The CHW will spend most of their time on contact tracing and public health messaging. The CHW will use a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19 to document a symptom check, provide them with instructions for quarantine, and refer them for testing according to established protocols. In addition, the CHW will be required to follow all scripts, policies and procedures provided by BCHD, and comply with BCHD training regarding confidential information related to personal information. For the public health outreach, the CHW will provide COVID-19 education and information to Baltimore communities and work to dispel myths that are undermining the response, and bring back information about myths to the city for improvements in messaging. The CHW will also inform communities of key available resources, such as economic relief and health guidance.

Key duties & responsibilities:

  • Complete required training for this temporary position

  • Contact and interview individuals who are either a confirmed COVID-19 case or a close contact of someone who is a confirmed COVID-19 Case.

  • Communicate in a professional and empathetic manner

  • Provide contacts with appropriate information/instructions from the Baltimore City Health Department including isolation and/or quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a Care Resource Coordinator for social resources.

  • Reassure clients that all of the information is strictly confidential to ensure that clients are comfortable sharing any interaction that may have exposed someone to COVID 19.

  • Follow the script to inform contacts about the importance of quarantine and what to do if symptoms develop. The CHW is not permitted to deviate from the script or provide information that is not included in the script.

  • Collect and record information on symptoms into the client database system.

  • Provide public health messaging to key community leaders, business owners, and residents about COVID-19 through in-person visits, telephone, or provision of materials

  • Conduct community health educational activities as it relates to COVID-19 and other variety of health topics for the Health Department

  • May conduct presentations on facts and prevention for COVID-19 and other variety of health topics for the Health Department

  • Dispel rumors and myths, and bring back information about myths to the city for improvements in messaging

  • Document activities per established protocols and as instructed by the supervisor

  • Help develop materials for public health education

  • Maintain daily contact with supervisor

  • Perform other duties as required

  • Willing and available to work onsite and within the community

Preferred qualifications:

  • Resident of Baltimore city with good knowledge of city’s communities and resources

  • For some positions, currently unemployed candidates will be prioritized

  • Ability to show empathy to distressed individuals

  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress

  • Experience in customer service, health care, education, or social services

  • Excellent oral and written skills

  • Excellent organizational and communication skills

  • Proficiency with MS Word and data entry

  • Ability to handle confidential information with discretion and professionalism

  • Ability to exhibit a professional, positive attitude and work ethic

  • Critical thinking and sound judgment

  • High capacity for attention to detail and documentation of work as it’s completed

  • Openness to in-person visits for contact tracing or public health outreach with suitable personal protective equipment

  • Second or multiple languages a plus

  • High school diploma, or equivalent combination of education and experience (preferred, but not required)


This position will be a temporary contractual position and will include a health insurance stipend.

Note: This role was previously listed as the Community Health Worker / Public Health Investigator

Posted On: Thursday, June 4, 2020
Compensation: $35,000 per year

Tagged: Contact Tracer

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