Are you looking to elevate your skills and grow as a technician, look no further! We recruit on behalf of a well-established company in the Power Generation industry that is currently expanding their team in Richmond and Roanoke, VA. This is a great opportunity that you don't want to miss.

Reporting to the Service Manager, you will play a pivotal role in performing and supervising service operations for customers and service teams. In this position, you will train, develop, and direct an assigned group of service technicians who startup, service, and repair industrial generators and related equipment, including Bypass Isolation ATS and other related machinery. This role requires both hands-on technical expertise and strong leadership capabilities.

Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Supervise and direct the work of assigned service technicians within geographic territory
• Evaluate performance, provide coaching and feedback, and develop training programs to improve technical knowledge and overall performance of assigned technicians
• Identify and assign team members to provide field support and mentorship to other service technicians
• Partner with Service Director to resolve employee performance or behavioral issues and determine staffing needs
• Participate in recruiting and hiring of field service technicians
• Serve as first point of contact for phone and field support, including troubleshooting, emergency repair assistance, and parts delivery; escalate complex issues to Service Director as needed
• Conduct preventive maintenance, emergency maintenance, startup, troubleshooting, repair, and maintenance of generators and related equipment
• Execute Quality Control programs within assigned geographic territory, working with Technical Service Manager to implement QC procedures and ensure proper documentation
• Make pre-startup site visits to advise and assist installing contractors
• Lead safety initiatives and oversight for all technicians in assigned geography, ensuring compliance with safety protocols
• Support Service Manager in reviewing work orders at all stages of project execution
• Drive and promote continuous improvement of field operations
• Provide customer-focused support to enhance customer relationships and resolve concerns
• Support planning and quoting of complex service projects
• Assist Service Director with Generac warranty process administration
• Advise service operations team on time and materials needed for various service levels
• Provide after-hours emergency response support as needed
• Occasional overnight travel required

Education/Experience/Skills:

High school diploma or GED preferred

Generac Master Technician or equivalent certification and training is required

High level of expertise with switchgear

Positive attitude and strong customer service skills required

Ability to manage a team of technicians

Fluency in written and spoken English

Ability to read and interpret documents such as safety rules and procedure manuals.

Ability to write routine reports and correspondence

Intermediate knowledge of Microsoft Office applications

Strong organizational, computer, and communication skills

Overnight travel may be required

Compensation and Benefits:

Competitive pay up to $45/hour depending on previous experience and current certifications. Overtime is also a factor, and it is paid at 1.5 X base. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance

Three weeks of paid vacation after 90 days (first year is pro-rated based on start date) • Up to 9 paid company holidays

Paid sick time

Company-paid Life Insurance ($75,000)

Company-paid Short-term and Long-term Disability Insurance

Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.

401(k) retirement savings plan with company matching

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Application Process

If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.

If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.

About Bemana

Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.

Welcome to Bemana and we look forward to getting to know more about you.

Referral Program

Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.

Posted On: Tuesday, July 8, 2025
Compensation: $35-45/hour