Bemana is searching for a General Manager in Bowling Green, Kentucky to join the team of a nationwide pump and motor repair and remanufacturing company.
The General Manager will provide strategic and operational leadership for all functions of the organization's repair, service, and aftermarket operations. This role is responsible for achieving safety, quality, customer satisfaction, on-time delivery, and financial targets across multiple plants/locations. The GM will lead a diverse team of engineering, shop floor, service, field service, sales, and administrative personnel, fostering a culture of continuous improvement, accountability, and operational excellence.
Supervisory Responsibilities:
Recruits, interviews, hires, and trains new staff in the department.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
Develop and execute the short- and long-term business plan aligned with company strategy and market opportunities.
Translate strategic objectives into clear priorities, goals, and measurable KPIs for all departments.
Drive a culture of safety, quality, reliability, and customer focus.
Oversee repair shop/production floors, testing, inventory, supply chain, and field service.
Ensure efficient capacity planning, scheduling, and workflow optimization to maximize throughput and on-time delivery.
Implement and maintain lean, continuous improvement initiatives (5S, TPM, Six Sigma, Kaizen) to reduce waste and improve throughput.
Manage maintenance programs for equipment, tooling, and facilities to minimize downtime and extend asset life.
Instill a strong quality mindset; ensure repair processes meet or exceed customer and regulatory requirements (e.g., ISO 9001, ISO 14001, API, NETA testing standards).
Ensure adherence to health and safety regulations (OSHA), company safety policies, and incident prevention programs; lead incident investigations and corrective actions.
Oversee warranty, service level agreements, and non-conformance root cause analysis.
Own P&L responsibility: revenue growth, gross margin, cost control, capital expenditure, and working capital management.
Develop annual operating budgets, forecast performance, and provide timely variance analysis.
Identify and pursue cost reduction opportunities, supplier negotiations, and optimization of after-market service profitability.
Maintain and grow key customer relationships; understand customer needs, lead response to high-priority issues, and ensure exceptional service levels.
Expand service offerings (on-site, inspection, repair, retrofits, retrofit kits, coating, balancing, and testing) to meet evolving customer requirements.
Collaborate with sales to price services effectively, respond to RFQs, and support strategic bids.
Build, lead, develop, and retain a high-performing management team and workforce; foster a culture of accountability, inclusion, and safety.
Oversee talent acquisition, training, performance management, succession planning, and employee engagement.
Align organizational structure with business strategy; optimize roles and responsibilities across departments.
Promote digital transformation and data-driven decision-making (KPIs, dashboards, ERP/MES integration, maintenance management systems).
Ensure accurate data capture for performance metrics, quality data, and customer reporting.
Report to the senior leadership team on performance, risks, and opportunities.
Maintain clear communication with customers, suppliers, regulators, and internal stakeholders.
Performs other duties as assigned.
Required Skills/Abilities:
10+ years of progressive leadership experience in industrial services, heavy manufacturing, electrical motor repair, pump repair, or a related sector. Prior P&L, general management, or operations leadership experience is required.
Strong understanding of electric motors, pumps, motor repair/rewind, testing protocols (e.g., hipot, insulation resistance, surge testing), bearings, balancing, alignment, windings, drive systems, and related auxiliary equipment. Familiarity with NETA testing standards, NIST, API, and OEM repair specifications is beneficial.
Demonstrated success in managing large teams, multi-shift operation, and complex repair/service environments.
Lean/continuous improvement experience (5S, Kaizen, Six Sigma, TPM) is preferred.
Proven ability to manage budgets, drive profitability, and analyze financial statements; experience with cost reduction and pricing strategies in service environments.
Track record of delivering high levels of customer satisfaction and building long-term client relationships.
Knowledge of ISO 9001 (or equivalent) Quality Management Systems; strong emphasis on safety and regulatory compliance.
Familiarity with ERP/MES systems, maintenance management software, QA/QC tools, data analytics, and performance dashboards.
Strong strategic thinker with excellent communication, negotiation, and interpersonal skills; capable of leading through influence and accountability.
Hands-on leadership in a multi-site environment with both shop floor and office-based teams.
Education and Experience:
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Business Administration, or a related technical/business field.
Master’s degree or MBA is a plus.
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Welcome to Bemana and we look forward to getting to know more about you.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.