Company Overview
A litigation-focused law firm with a national reputation for handling high-profile business disputes and reputational matters. The team represents clients across a wide range of industries in both state and federal courts, often involving complex and high-stakes issues.
Position Summary
The IT User Support Specialist will deliver front-line technical support across the firm, ensuring smooth operation of hardware, software, and network systems. This role involves troubleshooting user issues, supporting secure communications, maintaining IT inventory, and coordinating with vendors. A strong understanding of macOS, Microsoft 365, and cybersecurity best practices is key to success in this role.
Key Responsibilities
— Troubleshoot and resolve technical issues related to software, hardware, and networking across Mac and iOS platforms
— Provide user support and training, manage device inventory, and coordinate onboarding/offboarding
— Ensure systems comply with security protocols and assist with monitoring system performance
Qualifications
— Associate’s degree required; Bachelor’s degree or relevant certifications (CompTIA, ACSP, etc.) preferred
— 3–5 years of IT support experience with proficiency in macOS, Microsoft 365, and mobile/endpoint troubleshooting
— Strong communication skills, customer service orientation, and ability to work in a fast-paced, on-site legal environment
Compensation
Our client has set a base salary range of $90,000 to $110,000.
This range is a good faith estimate and may be modified depending on factors such as experience, skills, and educational background. The client retains ultimate responsibility for crafting the offer.