Title: Maintenance Production Manager
Location: Oak Park, MI
Our client has been servicing the Oak Park, MI and surrounding areas providing high end residential landscape services for 20 plus years. The want to hire an experienced Landscape Operations professional to oversee the delivery of landscape maintenance services.
This position is responsible for the production of Three (3) or more maintenance crews who are servicing 120 plus high end residential properties in the local market. The crews do mainly bed maintenance and there is one that is dedicated to mowing. Turnover at the crew level has been fairly low with some employees with tenure over 15 years.
This person will be responsible for overseeing the Crew Foreman and will set the schedule, routing, approve time sheets, focus on quality control, provide best practices training on safety and equipment usage, will get the crews out of the shop in the morning and will receive them in the evening as they prepare for the next day. They will be involved with managing new client services as they will need to adjust schedules and routes as new business is won. The season is March through November and then they switch to Snow, nearly all commercial with some residential work.
This person will visit properties, check on crews, provide them with the tools and support they need in order to do a high quality job. They will document and take pictures to complete or update the clients file as the goal is to retain employees and client by providing a high level of service and communication.
This is a high end service where the typical client is paying $15k per year with a few near $100k per year so they expect a high level of detail and client retention is key.
We are looking for someone who is highly organized and can motivate crews to perform at a high level, who can close out a punch list, who can identify problem areas and communicate that with the Account Manager for further investigation and we need someone who is proactive and a great communicator. They will need to speak with clients and should be presentable and have the ability to pass any information/comments or observations from client to Account manager to handle if not handled at the time of interaction.
Spanish language skills are preferred.
They need to have a clean DL to be insured since they will have a company vehicle.If you are interested to learn more about this position, please respond to this job posting and we will review your information in order to gauge a fit.