Director of Training

Buckingham Search - Tucson, AZ

Buckingham Search is partnering with a multi-million dollar company to find a Director of Training. This is a very fast-paced organization with a call center type environment. The Director supports the delivery and development of client training programs to newly hired employees and will ensure that graduates of training have the requisite skills to be successful on their client program.

What you will be doing:

  • Direct the training teams in the delivery of all new hire and supplemental client training.Develop multiple training plans based on staffing forecast models, client requirements, performance improvement plans, and new or expanding clients.
  • Collaborate with other internal departments to forecast needs, develop and deliver training plans/resources, receive training delivery feedback, and solve problems including attrition and retention issues.
  • Responsible for the quality of training delivery, classroom administration, instructor training, effectiveness, and certification, tracking and measurement of new hire and supplemental training, and the performance of graduated employees.
  • Participate directly as required in operational reviews, development of client plans, and resolution of training conflicts, issues, and performance concerns.
  • Provide logistical support and leadership for course development, delivery, evaluation, process measurements, and cost management of the training department.
  • Function as the company's point of contact for all training delivery concerns.

What you will need:

  • A four year college degree. Master's degree in related field preferred.
  • Minimum of 4 years' experience leading and managing multiple site training teams in a call center environment.
  • Experience working with multiple clients and multiple lines of business
  • Experience in monitoring and evaluating training delivery including performance evaluations, performance improvement planning, coaching, and feedback sessions.

If you are interested in learning more please apply or send your resume to shannon.lynch@buckinghamsearch.com



Posted On: Friday, November 6, 2020



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