Help Desk Support Analyst

Cannon Search Partners - Framingham, MA

Looking to hire a Help Desk Support Analyst with 2+ years of experience in providing IT user support as well as excellent communication skills. You will be part of a collaborative team helping troubleshoot technical issues via desk side, phone, and email.


As the first line of support, you will assist with hardware, software, connectivity, and other issues, escalating tickets as needed. You will also have the opportunity to assist with projects as they come up and be surrounded by a supportive team offering mentorship on higher level issues.


Excellent work environment with a culture that encourages professional growth. This is an excellent opportunity to develop your technical skills and build up your experience in remote and deskside support.



  • 2+ years of experience working in a Desktop Support / Help Desk Analyst role
  • Experience with Windows / Mac, Active Directory, Office, and ticketing systems
  • Experience supporting desktop, laptop, printer, and mobile devices
  • Ability to work in a fast paced environment and keep organized, making sure issues are resolved and following up as needed
  • Excellent communication and customer service skills
  • Help Desk and/or Desktop Support technical certification a plus.
  • Degree in IT preferred, or equivalent experience


If you are interested in this position, please email your resume to Rob Johanson email: .


Benefits Include:

  • Competitive salary
  • Comprehensive health insurance: Medical, vision, and dental
  • 401 (k) retirement savings plan with employer match
  • PTO
  • Short term and long term disability insurance
  • In-office perks and outings!


Equal Opportunity Employer. No discrimination will be made against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state, or local law.


Tags: Desktop Support, Help Desk Analyst, Helpdesk Technician, IT Support, Technical Support Analyst, Windows, Active Directory, Office, Support Engineer

Posted On: Tuesday, February 25, 2020

Position Contact
Rob Johanson
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