Position: Client Service Representative

Location: Pennington, NJ

Assignment Length: 2/3/2025 – 2/2/2026

Training Hours: Monday through Friday, 9 AM – 5:30 PM EST (The training will follow schedule selected at offer time, once training is completed)

Hourly Rate: $21.00 paid weekly.
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

Good attendance and punctuality are essential components of the position.

 

Position Summary:

As a Client Care Customer Service Representative, you will provide exceptional service in an inbound contact center, assisting clients and branch office partners with inquiries related to their banking or brokerage accounts, including credit and debit cards, and small business accounts. You will handle inbound calls from clients, branch offices, banking centers, and internal associates, ensuring all interactions align with the bank's policies and procedures. The role requires actively engaging with clients or internal partners, processing requests accurately and efficiently through various systems, and addressing issues promptly.

Additionally, in the Retirement and Benefits division, you will assist participants in managing their employer-sponsored 401(k), pension, and non-qualified deferred compensation plans. You will guide participants in executing transactions and ensure error-free processing of financial transactions.

Required Skills:

• Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information.
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint.
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment.
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients.
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
• Positive attitude that embracing coaching as an opportunity to improvement in current role.
• Ability to handle confidential matters and sensitive information in a responsible manner.

 

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs.
• Use of computers and technology.

 

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers.

At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com

Posted On: Tuesday, December 31, 2024