POSITION: Commercial Auto Liability Claims Supervisor 

FULLTIME

LOCATION: Fully Remote

JOB DESCRIPTION:

Under minimal supervision manages and directs activity of claims unit ensuring high-quality results and management of claims in compliance with state laws and company procedures.

This position requires considerable interaction with client, management, Claims Examiners, and other staff in the office and within the organization

JOB RESPONSIBILITIES: 

• Directly supervises examiners and clerical staff. Includes monitoring attendance, job performance, evaluations and disciplinary issues.
• Reviews and addresses scheduled claims issues, such as initial and periodic reviews, delays, denials, etc.
• Reviews and approves system reserve changes with client approval, awards and approves voucher payments within Company and client guidelines up to reserve authority of $250,000.00 and payment authority (voucher) of $10,000
• Performs file reviews to monitor compliance with policies and laws within multi-jurisdictional areas .* This is completed on a file by file basis, monthly reviews as required by client and other file reviews as requested by manager and consistent with quality assurance guidelines. Coordinates and leads training sessions for staff on updated laws, policies and procedures.*
• Ensures daily caseload staffing requirements are met.*
• Supervises and approves priority payments (vouchers);
• Maintains in-house and outside training schedule for casualty adjuster team development and state compliance
• Responsible for monitoring of responses provided to claimant inquiries regarding claim status
• Responds to claimant and vendor concerns and issues as needed.*
• Monitors effectiveness of vendors and modifies panels as needed with manager and client approval.*
• Ensures client servicing instructions are being adhered to.*

• Provides coverage for examiner vacancies due to vacation or other vacancies.*

• Prepares and evaluates monthly and quarterly client reports.*
• Facilitates internal and external audits.*

• Conducts and documents in-house and outside educational sessions.
• Attends client file reviews telephonically and in person.
• Partners with corporate office and sales/service team for resolution of client service issues.
• Other duties as assigned.

REQUIRED QUALIFICATIONS: 

Education/Experience: Bachelor’s degree in related field (preferred); three (3) to five (5) years related Commercial Auto and Property Damage claims experience;

Knowledge, Skills and Abilities:

• Technical knowledge of statutory regulations and medical terminology.
• Commercial Claims experience in multiple jurisdictions and associated venue specific case valuations
• Closely monitor examiner files to ensure proper assessment of claim loss exposure and evaluate same for accurate reserve and settlement recommendations to be provided to client.
• Ability to work on a diary system, prioritize tasks and meet strict deadlines.
• Strong analytical skills.
• Proficient in Word and Excel.
• Excellent written and verbal communication skills, including ability to convey technical details to claimants, clients and staff.
• Ability to manage employees of various skill levels.
• Excellent interpersonal skills.

  Other Qualifications:

• Georgia home state licensed with additional licensure in multiple jurisdictions or the ability to promptly obtain licensure through reciprocity and/or state specific examinations.
• Certifications including those provided by AICPCU and other organizations.

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

 

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation, please email hr 

 

Posted On: Wednesday, March 20, 2024