POSITION: Receptionist
FULLTIME: Assignment 1/20/2025 to 04/27/2025 (temp to hire)
LOCATION: Santa Ana, CA (onsite)
SCHEDULE: Mon - Fri 8am - 5pm
PAY RANGE: $19.00 hourly paid weekly.

Duties:

• Greet and direct visitors in office. Operate multi-line telephone system to answer incoming calls and directs callers to appropriate personnel.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel, department, business unit or office; transfers calls to voice mail, when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other general information; welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues visitor pass as required, may need to update appointment calendars, accept deliveries.
• Receives, sorts, and routes applicable mail/packages left for employee or customer pickup, may be required to create, and print, memos, correspondence, reports, and other documents when necessary.
• May be asked to order, receive, and maintain office supplies.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• May be asked to work on special projects for other departments/business units.
• Works on standard issues/problems while performing the duties of this Job, the employee is regularly required to sit and talk and hear.
• The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus.

Skills:

• Knowledge of Microsoft Office applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to take and write notes, routine reports, and correspondences, as requested.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate basic figures and amounts such as, percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Writes clearly and informatively; Edits work for spelling, grammar, and punctuation; Various writing styles to meet various needs; Presents data/information effectively; Able to read and interpret written information.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Must have 1-2 years Receptionist experience. Escrow/Title experience a plus, not required

Education: HS diploma or higher education.

Posted On: Saturday, December 28, 2024