Job Postings

Dispensary Sales Supervisor

Affinity - Boston, MA

Affinity: Dispensary Sales Supervisor

*Must be within the Boston area and have access to public transportation!

If you have a background in retail and would like to join an entrepreneurial team driven to build a local cannabis company focused on premium quality and customer service, then we should talk!

Affinity is a fully vertically integrated Massachusetts Medical Marijuana company. We recently opened our first retail store in West Springfield and are now preparing to open a second dispensary in Boston’s South End. We are looking for a Sales Supervisor to help organize, work in, and assist in managing the Boston dispensary.

The ideal candidate will bring knowledge and experience to help guide operational aspects of the dispensary, with the confidence and comfort to work in a new, complex, regulated, and constantly evolving industry. Our team is very talented, close-knit, and like-able, and we intend to hire people with similar attributes. It could be you!


Operate with direct supervision from the Dispensary Manager and the Assistant Dispensary Manager. Follow established policies and procedures and contribute to the development of new ones that drive the culture, efficiency and productivity in the Dispensary. You will demonstrate a strong work ethic, leadership by example, and the consistent delivery of impeccable customer service and store visual presentation. You’ll also maximize sales through the development and supervision of sales staff.

Successful applicants will possess equivalent work experience in a retail environment. Cannabis industry experience is preferred but not required.


Specific duties include, but are not limited to:

  • Assist in the daily management and operations of the dispensary
  • Oversee sales personnel and ensure all operational rules, regulations, policies, and procedures are rigorously followed
  • Help maintain a clean, safe, and welcoming environment inside and outside the facility
  • Greet patients in person or on the phone; oversee patient intake
  • Inspire the team to deliver the best customer experience
  • Handle refunds, customer complaints / dissatisfied patients to ensure their issues are resolved to both the member's and Company's satisfaction. Defer to the Dispensary Manager when needed.
  • Maintain in-depth knowledge of all strains and products to assist patients in selecting products; advise and educate about safe consumption and other aspects
  • Maintain a thorough understanding of Massachusetts state laws and regulations governing cannabis
  • Help ensure the safety and satisfaction of all patients and employees
  • Evaluate dispensary processes with colleagues to ensure maximum efficiency
  • Assist with employee performance reviews and performance improvement plans
  • Assist in hiring and training new employees
  • Assist in the supervision of, training and directing the dispensary team
  • Assist in training development and training delivery to sales staff on cannabis products and consumption methods
  • Oversee and manage quality product inventory and conduct opening/closing inventory counts and audits as needed
  • Manage cash handling procedures
  • Manage POS and state tracking
  • Maintain records for all necessary documents: delivery and inventory manifests, inventory counts, necessary employee and patient/customer information, destruction reports, etc.


  • Must be 21 years old
  • Must pass any and all background checks
  • At least one year of prior retail management experience
  • Superior customer service skills
  • Ability to communicate clearly, calmly, and in a positive and informative manner; ability to effectively engage with a diverse population of patients, colleagues, vendors, regulators, community members, and other stakeholders
  • Computer & equipment operations necessary for running an office / retail center (POS systems; Word; Excel; office equipment such as copiers / telephone systems)
  • Math skills necessary for basic inventory and cash management
  • Excellent attention to detail
  • Thrives when performing job duties in a fast-paced environment; stays even-keeled during stressful times
  • Ability to effectively plan and prioritize
  • Extended time standing, walking, bending, and reaching
  • Ability to lift and carry up to 50 pounds over a distance of 100 feet
  • Reliable transportation

Affinity is focused on being best-in-class in all we do. We are selective with our hiring, and as a result have a smart, collaborative, and enthusiastic team. Our approach involves aligning employee skills and interests with company needs and providing great support. We have a very competitive benefits package, with the company paying 80% of the medical insurance premium and 100% of the dental and vision programs.

If the above sounds interesting, we’d love to hear from you!


Affinity is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, physical or mental disability, genetic information, military service or veteran status, or any other classification protected by applicable local, state, and federal laws. We strongly support diversity and inclusion and are committed to promoting equity throughout our recruiting process and our operations. All information will be kept confidential according to EEO guidelines.



Posted On: Thursday, October 15, 2020

Apply to this job