Job Summary:

Client Help Desk Representative to provide exceptional support and assistance on our Client Help Desk. We are seeking a service oriented, self-starter to provide training and support to clients of their nation-wide, internet based, government online auction service.

This is a remote position. Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage. Additionally, candidates must ensure a quiet work environment during business hours.

Responsibilities:

• Provide telephone, email, and online chat support to Liquidity Services clients through the Client Help Desk.
• Collaborate with Client Account Managers to assist with client issues and internal processes and procedures.
• · Manage high-volume data entry and project-related inquiries as requested.
• Conduct web training sessions for clients to support the Client Account Manager Team.
• Collaborate with internal teams to resolve issues and ensure operational efficiency.
• Assist the Senior Manager of Client Services with special projects.
• Represent Liquidity Services to government and public sector entities in a positive and professional manner.
• Monitor all auction listings to ensure compliance with high-quality standards and best auction practices.

Requirements:

• Exceptional written and verbal communication skills; proficiency in Spanish is a plus.
• Strong computer skills with extensive knowledge of CRM Management, Microsoft Excel, Outlook, and Word.
• Excellent problem-solving abilities and attention to detail.

• Capability to work independently and effectively manage priorities.
• Competence in multitasking across different systems and inquiries.
• Ability to take ownership and manage tasks with minimal supervision.

Posted On: Monday, May 19, 2025
Compensation: $18.00 add $2.00 for bilingual