NYSTEC – Chief Technology Officer (Rome/Albany, NY)

Catapult has been retained to conduct the search for NYSTEC.

THE OPPORTUNITY

At NYSTEC, we believe our greatest strength lies in our people — and as our Chief Technology Officer (CTO), you will be empowered to lead with purpose, collaboration, and innovation. The CTO is a strategic and people-centered technology leader who brings vision, integrity, and adaptability to every interaction. This individual plays a pivotal role in shaping NYSTEC’s digital future, ensuring that our systems, infrastructure, and technologies support our mission to empower clients, elevate communities, and help our employees thrive.

The CTO will be a trusted partner to the leadership team and a champion of the NYSTEC Experience — fostering an inclusive, service-oriented culture rooted in respect, continuous learning, and shared success. With deep technical expertise and a talent for building high-performing teams, this leader will guide enterprise-wide IT strategies and operations, enabling innovation while ensuring the stability, security, and scalability of foundational systems. This role is ideal for a leader who values teamwork, embraces complexity with curiosity, and seeks to make a lasting impact through technology, relationships, and community-minded leadership.

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Review the full position profile: HERE

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KEY RESPONSIBILITIES

Technology Strategy & Innovation:

• Develop and execute a comprehensive technology strategy aligned with NYSTEC’s mission, strategic plan, and client service model.
• Lead digital transformation initiatives including cloud adoption, automation, artificial intelligence, and next-generation platforms.
• Foster a culture of innovation while balancing foundational IT stability, performance, and service delivery.
• Guide enterprise architecture and long-term technology roadmaps that enable scalability, agility, and security.

Client & Service Enablement:

• Align IT strategy and resources with client delivery models to enhance scalability, reliability, and value.
• Collaborate with service delivery, business development, and operations teams to co-develop and implement tech-enabled solutions that meet client needs.
• Serve as a strategic technology liaison, translating technical capabilities and constraints into business-aligned decisions.
• Establish frameworks for cross-functional and partner collaboration, including integration standards, shared timelines, and performance metrics.

IT Service Delivery & Operations:

• Provide strategic oversight for IT service management functions, including the IT Help Desk and IT support services.
• Manage and mature IT service delivery capabilities by developing the help desk team, which includes a manager and five system administrators, and standardizing service management processes.
• Oversee core IT operations infrastructure, systems uptime, availability, and user support.
• Strengthen coordination between service management, application support, and other IT units.

Security & Risk Management Partnership:

• Partner closely with senior information and security leaders to align operational priorities with enterprise security strategy.
• Ensure the CTO function complements the maturity of the information security team while advocating for secure and efficient technology delivery.
• Oversee IT compliance, governance, and continuity planning.

Organizational Design & Talent Strategy:

• Lead organizational design efforts to align IT structure with evolving business and client needs.
• Attract, recruit, and develop high-performing technology teams.
• Coach and mentor IT leadership and staff, promoting a learning culture and continuous improvement.
• Build succession planning strategies and talent pipelines within the IT function.

Data Strategy & Analytics:

• Lead enterprise-wide data governance, analytics platform development, and system integration.
• Ensure access to trusted, secure, and high-quality data through platforms like Microsoft Fabric and data warehouses.
• Implement and manage efficient data pipelines and reporting mechanisms.

LEADERSHIP COMPETENCIES & RESPONSIBILITIES

• Develops Talent: Builds and strengthens technology teams through strategic hiring, coaching, and succession planning.
• Builds Positive Relationships: Establishes trust and rapport across the organization and with external partners.
• Decision Making: Makes timely decisions informed by technical insight, business needs, and enterprise impact.
• Embraces and Leads Change: Identifies change opportunities and leads teams through successful transitions.
• Creates Strategic Advantage: Uses internal and external insights to shape strategy and create competitive advantage.
• Advocates Innovation: Champions new ideas and approaches, balancing innovation with operational execution.
• Works Effectively Across Boundaries: Partners with colleagues across NYSTEC to drive collaboration and integrated solutions.

PERSONAL ATTRIBUTES

• Emotional Intelligence: Demonstrates self-awareness and understands the impact of leadership on others.
• Community Minded: Shows commitment to serving broader community and public-sector missions.
• Adaptability: Navigates ambiguity and remains resilient through organizational or technological change.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; Master’s preferred.
• 10+ years of progressive leadership in technology with experience as a CTO or senior IT executive.
• Demonstrated success in IT service delivery, infrastructure, cybersecurity, digital transformation, and innovation.
• Experience leading organizational design and building high-performing teams.
• Deep understanding of enterprise platforms (e.g., ERP, HRIS), analytics systems, and service management frameworks.
• Excellent leadership, communication, and stakeholder engagement skills.
• Experience in professional services or complex, matrixed environments is highly desirable.

Supervisory Responsibilities:

Direct and manage technology leadership across infrastructure, help desk, enterprise systems, security, and analytics.

This role ensures NYSTEC’s technology foundation is strong and secure, while also promoting forward-looking innovation and digital capability to support future growth.

LOCATION & IN-PERSON PREFERENCE

NYSTEC has offices in Rome, NY; Albany, NY; and New York City. The majority of the senior leadership team is based in Rome and Albany. While the organization supports flexibility, it is preferred that the Chief Technology Officer maintain a strong in-person presence in either the Rome or Albany office. Hybrid work arrangements may be considered once the leader is fully established in the role.

COMPENSATION

Salary is competitive and will be determined based on the candidate’s experience, qualifications, and the organization’s compensation structure. A general range for this role is $215,000-$300,000.

NYSTEC core employees are eligible to participate in NYSTEC’s annual incentive award program, which is a percentage of fiscal year earnings, based on performance and subject to the Board of Directors’ approval.

CULTURE & VALUES

Our Culture

• We provide extraordinary service to our clients.
• We empower our employees to be successful.
• We share our insights, skills, and support.
• We lead by example.
• We are proud of the work we do.
• We are proud of one another.

OUR VALUES

• People – Our strength is derived from our culture, which is centered on our valued and engaged employees: our people.
• Integrity – We act with high ethical standards and operate with integrity no matter how challenging the situation.
• Excellence – We achieve excellence through action.
• Innovation – We are committed to innovation, which we believe is the most significant stimulus for improving overall prosperity.
• Teamwork – We foster teamwork by creating a culture that values collaboration and seeks out different perspectives.
• Community – We believe in building strong and inclusive communities, internally and externally.

THE NYSTEC EXPERIENCE

• We work with and for people who strive to make things better.
• We challenge ourselves to add value — to our teams, to our clients, and to our communities.
• We are dedicated to fairness, dignity, and respect for all.
• Every interaction is an opportunity to deliver exceptional service that empowers client success.
• We succeed when our individuals and teams flourish both personally and professionally.

Review the full position profile: HERE

Posted On: Wednesday, May 28, 2025