2nd Shift Customer Service Representative

Champion Staffing and Recruiting - Louisville, KY, United States

Position is best suited for Pet Lovers!

Resume is required

Verifiable Customer Service Experience Required!

 

Primary Job Responsibilities:

  • Customer Communications
    • Answering phones
    • Checking messages and returning phone calls
    • Providing online chat support
    • Answering emails and Facebook messages
    • Escalating issues to management as needed
    • Enforcing customer service policies
    • Providing general support and troubleshooting for customer issues
  • Order management and administration
    • Applying changes to orders
    • Entering mail-in orders into the website
    • Communicating with the customers on behalf of the production teams
    • Entering pending returns in tracking spreadsheets

Qualifications:

  • Self-starter, able to effectively multi-task, organized
  • Ability to empathize with customers, speak with confidence, and adhere to company policy
  • Basic understanding of Microsoft Word and Excel
  • Resourceful, upbeat and enjoy getting things done day-to-day
  • MUST LOVE PETS!

Growth Potential: We are a growing, small company and as we grow, new and exciting opportunities will present themselves. Given the skill set and willingness to learn, this position could move into many other roles within the company as we grow.

Employment: Full-time (40 hours per week)

Location of Louisville Office: 445 Baxter Ave. Suite 150, Louisville, Kentucky, 40204

Shift: Normal shift is 1:00 pm to 10:00 pm, may fluctuate from time to time

Travel: None required

Salary Range: $12-13 per hour

Benefits:

  • 12 days paid vacation
  • Paid holidays
  • Health insurance – covered at 80%
  • Dental & vision insurance available
  • Pet expenses covered up to $450 per year


Posted On: Friday, May 29, 2020
Compensation: 12.00 to 13.00



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