Elite Customer Service - Work from the comfort of your own home!

Circles - Lexington, NC

Job Description:

This exciting role is perfect for someone who loves working with people, and researching new things every day! All while having a set schedule!

This is a challenging role combining front-end customer interaction, back-end service request fulfillment, member relationship management, and providing fantastic service. This role requires world-class customer service skills on the phone, the ability to research requests using our systems, and the ability to develop and enhance business relationships by phone and email.

What You'll Get From Us:

Full-time benefits include health, dental and vision coverage, Generous amounts of PTO, an ONE MONTH sabbatical, 401k and quarterly bonuses equaling up to $7,200 a year!

Sign on Bonus! You will be eligible for a $500.00 sign on bonus after your first 90 days of employment followed by a second $500.00 sign on bonus after you hit 6 months!

Who We Are:

Headquartered in Massachusetts, Circles is the leading provider of concierge and loyalty marketing services. Circles creates engagement: deep meaningful connections between companies and their customers and employees. Our services foster employee and customer acquisition, retention and life-long loyalty for many of the world’s best-known brands.Founded in 1997, Circles has grown to a position of market leadership in North America and Europe. In 2007, Circles was acquired by Sodexo, Inc. and is now the centerpiece of Sodexo’s growing global concierge business. Sodexo is headquartered in Paris, France and has more than 420,000 employees across the globe. Today, Circles has offices in the US, France and Sweden.

Who we're looking for:

We're looking for confident and outgoing customer service gurus who don't mind going the extra step to delight our clients.

What you would do:

Job Responsibilities

  • Delight members by handling incoming phone calls and/or completing research for members requesting personal services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard to find items, and product comparisons.
  • Develop and enhance relationships with members.
  • Increase member usage.
  • Completely and accurately capture information and update client and proprietary systems appropriately
  • Promote meaningful relationships and brand loyalty through engaged and informed conversation with members via phone and email
  • Share feedback about member request trends and overall suggestions for improvement with supervisor
  • Consistently provide best in class customer service in a fast paced, structured environment
  • Responsible for meeting or exceeding various call center performance metrics.
  • Strong internet research skills a must.

Job Specific Competencies RequiredKnowledge and Experience

  • Must be able to demonstrate customer service skills
  • High school diploma required
  • Call center experience preferred (inbound)
  • Extensive use of computer with experience with Microsoft Office products
  • Excellent listening skills and telephone skills
  • Excellent professional communication and interfacing with customers and co-workers
  • Ability to manage multiple tasks simultaneously

Please respond to this ad with your resume and cover letter telling us why you're the perfect fit for Circles!

Job Type: Full-time

Experience:

  • call center: 2 years (Preferred)

Work environment:

  • Work from home

Communication method(s) used:

  • Email
  • Phone
  • Chat


Posted On: Tuesday, November 6, 2018



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