Hospital Concierge - Per Diem

Circles - Stafford Township, NJ

Who We Are:

Headquartered in Massachusetts, Circles is the leading provider of concierge and loyalty marketing services. Circles creates engagement: deep meaningful connections between companies and their customers and employees. Our services foster employee and customer acquisition, retention and life-long loyalty for many of the world’s best-known brands.Founded in 1997, Circles has grown to a position of market leadership in North America and Europe. In 2007, Circles was acquired by Sodexo, Inc. and is now the centerpiece of Sodexo’s growing global concierge business. Sodexo is headquartered in Paris, France and has more than 420,000 employees across the globe. Today, Circles has offices in the US, France and Sweden.

The On-site Concierge offers white glove customer service to our clientele via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented services to patients and visitors. You will make recommendations and offer suggestions, as well as fulfill patient requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule.

This is a per diem position, hours are not guaranteed and can fluctuate week to week. Flexibility is a must. 

Job Responsibilities:

  • Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services such as:
  • Coordinate purchases from the gift shop and deliver items to the patients’ room
  • Order food from local restaurants for delivery
  • Order flowers and gifts
  • Provide driving directions and print maps
  • Research local hotel suggestions and make transportation arrangements
  • Eligible to become a Notary Public for the State of New Jersey
  • Enter all Patient and Visitor requests into a central database
  • Project an approachable and professional image at all times
  • Promote meaningful relationships through engaging and informed conversation with Patients and Visitors via face to face interaction, phone and email
  • Track accomplishments and challenges, constantly evaluating the service levels and reports to supervisor
  • Maintain a general understanding of events occurring on the property
  • Respond to patient and visitor requests in a professional, courteous and timely manner, without exception
  • Maintain a clean and organized working environment
  • Able to adapt to schedule changes as needed to ensure appropriate staffing of desk

Competencies:

  • Manage and prioritize multiple tasks daily
  • Ability to meet/exceed Productivity and Quality standards
  • Excellent Written and Oral Communication Skills
  • Ability to adhere to schedule
  • Active Listening
  • Desire for Continuous Learning
  • Flexibility to adapt to changing tasks/priorities

Education/ Certification: HS Diploma required; Bachelor’s degree preferred Experience Required/Preferred:

  • 2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred
  • Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
  • Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment


Posted On: Friday, January 11, 2019



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