Guest Services Agent

Circles - Washington, DC

Job Description

Circles is looking for people with a real passion for hospitality. This is the perfect role for someone who loves working with people and providing world-class customer service. Must have 2-3 years of hospitality or related experience.

If you like everything about working in hotels and hospitality except the hours this is a great role for you!

This is a full-time role Monday - Friday between the hours of 7:00 am - 7:00 pm. No late nights, no weekends and most holidays off!

Job Summary

The On-site Hospitality team offers white glove customer service to our clientele via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented services to employees. You will make recommendations and offer suggestions, as well as fulfill employee and visitor requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule.

Job Responsibilities: Have a true passion for helping people through the services we provide, and making a positive difference in the lives of the people you interact with day to day. You will perform services such as:

  • Provide uncompromising service to employees by arranging personal and convenience services\
  • Issue facility access cards to employees, assist with scheduling meeting rooms, assist Administration or other departments on various tasks
  • Perform general information research on products and services
  • Research and assist with personal travel, gift recommendations, event planning, household service requests
  • Research local hotel suggestions and make transportation arrangements
  • Assist with booking travel services including car and hotel suggestions and make reservations
  • Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning, auto detailing and massage therapy
  • Hit monthly targeted goals assigned by the Onsite Manager
  • Provide uncompromising service to employees by arranging personal and convenience services
  • Project an approachable and professional image at all times
  • Accountable for entering all documented data daily in the Circles record tracking system
  • Project an approachable and professional image at all times
  • Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email
  • Maintain a general understanding of events occurring in the building and local area
  • Respond to employee requests in a professional, courteous and timely manner, without exception
  • Collaborate on new ideas and initiatives with team members and your Onsite Manager
  • Maintain a clean and organized working environment
  • Able to adapt to schedule changes as needed to ensure appropriate staffing of desk
  • Consistently provide best in class customer service in a fast paced, structured environment
  • Handling facilities requests
  • Greeting vendors/employees
  • Helping with set-up and breakdown of event registration tables
  • Ordering/delivering personal celebratory catering
  • Ensuring common space cleanliness

Competencies:

  • Manage and prioritize multiple tasks daily
  • Must have 2-3 years of hospitality or related experience
  • Ability to meet/exceed Productivity and Quality standards
  • Excellent Written and Oral Communication Skills
  • Ability to adhere to schedule
  • Active Listening
  • Desire for Continuous Learning
  • Flexibility to adapt to changing tasks/priorities


Posted On: Tuesday, October 9, 2018



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