Concierge Professional, NJ Area (part time)

Circles - Mount Laurel, NJ

Mt Laurel, NJ & surrounding areas -

The On-site Concierge Program offers white glove customer service to our clientele via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented services to employees. You will make recommendations and offer suggestions, as well as fulfill employee and visitor requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule. When not covering at a designated onsite location, the concierge will be assisting the call center from their home location. You must have the ability to have a private, quiet work space.

This position is a floating position to several sites located in Mt Laurel and Cherry Hill. You must have reliable transportation and the ability to have a flexible schedule Monday – Friday 7am-6pm. Schedules may change with little or no notice. 20 hours per week, some weeks may require more hours.

Responsibilities and Duties

Job Responsibilities:

Have a true passion for helping people through the services we provide, and making a positive difference in the lives of the people you interact with day to day. You will perform services such as:

  • Provide uncompromising service to employees by arranging personal and convenience services
  • Perform general information research on products and services
  • Research and assist with personal travel, gift recommendations, event planning, household service requests
  • Research local hotel suggestions and make transportation arrangements
  • Book travel services including car and hotel suggestions and make reservations
  • Eligible to become a Notary Public
  • Participate in onsite events promoting concierge services and new initiatives
  • Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning, auto detailing and massage therapy
  • Hit monthly targeted goals assigned by the Onsite Manager
  • Accountable for entering all documented data daily in the Circles record tracking system
  • Project an approachable and professional image at all times
  • Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email
  • Maintain a general understanding of events occurring in the local area
  • Respond to employee requests in a professional, courteous and timely manner, without exception
  • Collaborate on new ideas and initiatives with team members and your Onsite Manager
  • Maintain a clean and organized working environment
  • Able to adapt to schedule changes as needed to ensure appropriate staffing of desk
  • Consistently provide best in class customer service in a fast paced, structured environment
  • Handling facilities requests
  • Greeting vendors/employees
  • Booking conference rooms
  • Helping with set-up and breakdown of events
  • Ordering/delivering catering
  • Ensuring common space cleanliness

Qualifications and Skills

Competencies:

  • Ability to adhere to a schedule and to be flexible to last minute location changes
  • Manage and prioritize multiple tasks daily
  • Ability to meet/exceed Productivity and Quality standards
  • Excellent Written and Oral Communication Skills
  • Active Listening
  • Desire for Continuous Learning
  • Flexibility to adapt to changing tasks/priorities
  • Proficient in MS office and internet searching

Job Type: Part-time 20 hours per week.with flexibility to work more as needed.

Required experience:

  • Customer Service: 2 years


Posted On: Friday, January 4, 2019



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