Senior UX Researcher - New Users

Clear Point - Bellevue, WA

Relocate to Bellevue, Washington.

This position is open to candidates who will relocate. Relocation assistance provided.

Our Client’s software helps you plan, capture, manage, automate, and report on work at scale, empowering teams and organizations to move from idea to impact - fast. Our Client’s cloud-based work execution platform enables teams to collaborate with speed and accountability, and get real-time visibility into what matters most, to make better decisions faster.

As a member of the Experience Design team, you’ll have the opportunity to shape the future of work.

The Company is headquartered in Bellevue, WA. This role will report to the Director of UX Research and will be located in our Bellevue, WA office.

What we do

Our Client’s UX Research team is nimble, pragmatic, and ambitious. They do UX Research to inform product, messaging, and strategic growth. Their goal is to share knowledge about their customers across business units and drive customer-focused innovation.

They are not a typical UX Research team. A few things that distinguish them:

  • We don’t strive to have a seat at the table. We have it. Our designers, PMs, engineers, execs, and the entire company actively seek research insights to drive business decisions.
  • All researchers support multiple product pillars. We never get bored doing the same thing.
  • We all do both strategic and tactical research because we all need to think big and be hands on.
  • To us, research is a team sport. We work together a lot, and we are also fully embedded in our respective product pillars. We don’t do research for them, we do it with them.
  • We come up with new ways of being insightful every day. We run a weekly company-wide customer insights program, reinvented benchmarking, successfully completed 800+ in-person concept testing in less than three days, and much more.

What you will do

  • You will own and coordinate end-to-end UX Research work related to customer acquisition, onboarding, and revenue growth. Your work will span two product pillars as well as the company website.
  • You will work with Design, Product Management, Engineering, Product Marketing, and Brand to build experiences that make prospective and new customers realize the value of our platform and the possibilities it has to change the way people work.
  • You will partner with Digital Sales, Customer Success, Consulting, Training, and the rest of the organization to synthesize what others know and drive your insights to other teams.
  • You will have a strong point of view on what prospective customers need, what makes us unique, and how to capture the minds and hearts of new customers.
  • You will lead 1-2 strategic research initiatives a year that go beyond the immediate needs of your stakeholders, pushing the company to anticipate customer needs, not just react to them.

Who you are

This is a unique position that requires a perfect balance of breadth and depth, and will benefit most from a combination of in-house and consulting experience. Business acumen is just as important as the research expertise.

You have done end-to-end research to support the product lifecycle.

  • You have conducted audience analysis and created relevant artifacts to explain target users;
  • You have tested product concepts in various forms, from paper prototypes to production code;
  • You have conducted studies to understand first experience as well as product adoption over time.

You have shipped multiple products and know how the sausage is made.

  • You know how to frame research problems, help a team ask the right questions, and deliver meaningful insights in any timeframe you have;
  • You have a proven record in successfully influencing your product team and executives alike;
  • You know your engineers and their issues as much as you know your customers and their needs.

You combine expertise in UX Research, Strategy, and Service Design.

  • You have simultaneously juggled multiple projects for different clients;
  • You have used multiple research methods and have invented a couple yourself;
  • You are an expert in understanding, describing, and optimizing process. `

Unmistakably, you are:

  • A truth seeker who offers accurate, meaningful and timely insights;
  • A go-getter who finds elegant solutions to complex problems;
  • A persuader who explains complex things with simplicity and clarity;
  • A partner who admits mistakes, learns from feedback, and offers help to others.
  • All this typically comes with an advanced degree and 7+ years of versatile industry experience.

 



Posted On: Tuesday, August 20, 2019
Compensation: $140,000.00



Position Contact
Lida Bilokur
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