Our client is creating and advancing solutions that help older adults with low-incomes access programs that reduce the financial burden of consumer debt on their household’s cash flow. The Student Loan Pilot Program helps millions of older adults burdened by student loan debt maximize their opportunities for savings and loan forgiveness. This Pilot aims to increase awareness of and enrollment in federal programs such as Income Driven Repayment plans and Public Service Loan Forgiveness. We are looking for a high-performing Product Manager who is committed to this mission and interested in a role blending customer experience, consumer research, and program development. The Product Manager will gain a thorough understanding of our customers and their priorities to support an intuitive experience. This role will work closely with internal and external organizations to shape the roadmap and scale this new initiative.
Gain a thorough understanding of customer needs, both existing and potential, by conducting research (interviews, surveys, focus groups, etc.).
Distill key themes and insights to develop customer personas, journey maps, and other artifacts.
Gather, synthesize, and distill large amounts of information on student loan debt and consumer debt from multiple sources into easily consumable key insights.
Analyze product usage data and translate customer insights into actionable strategic recommendations to deliver new value to customers, address business needs and inform communications.
Develop and maintain a program strategy roadmap to ensure all stakeholders have a shared understanding of the customer’s needs, program objectives, goals, and metrics.
Track key performance indicators (KPIs) and create monthly impact reports for program leadership.
In collaboration with stakeholders, guide the messaging strategy, creation of internal and external programmatic narratives, and stories to align with customer priorities.
Offer direction and align with vendors and stakeholders to determine needs and requirements through the product cycle (e.g. customer acquisition, product adoption, usage, retention).
Skills and Experience:
Bachelor’s Degree and 3+ years of experience in UX Research, Content Strategy, Design Thinking, or Program Management; and experience scaling a social impact digital product or program.
The natural ability to empathize with consumers and experience applying a user-centric and iterative approach to program development.
Strong knowledge of qualitative and quantitative research methodologies; curious and enjoys asking “why”.
Strong sensemaking skills, with the ability to distill large amounts of data into actionable information and to develop nuanced recommendations that take into account the needs of both customers and the organization.
Experience applying frameworks such as SWOT, journey mapping, or business model canvases.
Entrepreneurially minded problem solver who feels comfortable navigating ambiguity; can work both collaboratively and independently and resolve issues as they arise.
Excellent communication skills with the ability to craft clear, concise messages for specific audiences.
Familiarity with student debt, consumer debt, and/or financial security is a plus.
The fear that “my experiences don’t 100% fit the description” can sometimes hold us back from applying to opportunities. But let me share something, there isn’t a perfect candidate. Of course, we’re interested in resumes, but your unique background, experiences, and points of view. If this job excites you, we hope you’ll apply.
Hours & Location
Location: Washington, D.C. but not required- hybrid schedule- remote on Mondays and Friday, in office Tuesday – Thursday.
18-month contract position, up to three years total based performance and continued funding.
I am looking for a product manager with 4-6 years of experience with strong tactical UX background. It's a plus if they are familiar with student debt, consumer debt, or financial mobility. This role must have someone who is familiar with User Research (example: A/B tests, surveys, interviews, etc.) to then find insights that translate into action steps to evolve and iterate our program. I am looking for someone with strong communciation skills who can communicate our value proposition, and identify marketing channels and growth opportunities . This role will be responsible for managing the project plan, tracking key performance indiciators, and creating our monthly and quarterly reports. A top candidate will be agile, curious, proactive and self-motivated.
For consideration, please submit your resume as a MS Word attachment to firstname.lastname@example.org
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