THIS IS A FULL-TIME PERMANENT POSITION, MANDATING WORKING ONSITE IN WASHINGTON DC 3 DAY PER WEEK

Job Title: IT Coordinator

Department: Information Technology

Summary:
The IT Coordinator is a tech-savvy administrative professional with great communication skills and a deep interest in information technology. This individual is responsible for supporting administrative areas, general operations, and gathering software requirements in the IT department. This position reports directly to the Vice President, Information Technology.

Essential duties and responsibilities include the following (other duties may be assigned):

This list describes general job duties and responsibilities. It is not a complete list of duties.

• Administrative tasks including compiling weekly team reports and maintaining meeting agendas, taking notes, and other administrative areas as assigned.
• Performing end-user technical awareness outreach as required.
• Delivering in-person and remote training/presentation on new software to end users, and conducting new employee orientation.
• Documentation and training activities including drafting end user/software, web application, “how to use” instructions, quick reference cards, etc.
• Maintaining project timelines, gathering technical requirements from business and department users, and testing new software, apps, systems, etc.
• Drafting and filing basic IT reports, taking meeting notes.
• Performing preliminary audit report reviews, and filing; sending IT audit reminders.
• General IT operations support and coordination including set up meetings, drafting IT forms, end-user tickets, and performing other general activities/responsibilities as assigned.

Preferred Skills, Experience & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Eligibility to work in the United States without visa sponsorship.
• 2 to 3 years of professional experience in IT Coordinator or a similar role.
• Associate or Bachelor's degree.
• Experience working in an association/law firm, or in a similar professional services environment.
• Expertise in using Microsoft Office programs, Microsoft Word, Excel, and PowerPoint.
• Some experience in maintaining project timelines and gathering technical requirements from business users.
• Basic understanding of Project Management and SDLC principles.

Supervisory Responsibilities:
Not applicable.

Competencies:
To perform in this position successfully, an individual should demonstrate the following competencies:
Interpersonal Skills – Excellent oral and written communication skills in English, including communicating with diplomacy, discretion and tact. Ability to write clearly and translate technical jargon into understandable and user-friendly information.
Project Management – Responsible for technical support, training and outreach initiatives and time/process management.
Customer Service – Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Maintains confidentiality.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Teamwork – Contributes to building a positive team spirit.
Judgment – Exhibits sound and accurate judgment.
Planning/Organizing - Prioritize and plans work activities; Uses time efficiently.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality – Demonstrates accuracy and thoroughness.
Attendance/Punctuality – Is consistently at work and on time; Arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction.

Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, and use of motor skills.

Work environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This position may require overtime. Candidate must be flexible to work overtime if needed.

Location:
Currently operating on a hybrid work schedule with in-person requirements on Tuesdays, Wednesdays, and Thursdays in its Washington, DC office.

 

Posted On: Friday, March 7, 2025