We are seeking a detail-oriented and customer-focused individual to provide first-level support for a SmartPhone mobile application. This smartphone app uses built-in phone sensors to monitor and score automobile trips based on five key driving behaviors.

Key Responsibilities:
Provide first-level technical support to end-users of the SafeTrip mobile application.
Troubleshoot and resolve mobile app issues efficiently and accurately.
Escalate complex issues to the appropriate teams when necessary.
Create clear, concise, and informative support tickets.
Ensure timely follow-up and resolution of all support tickets.
Document and update technical support procedures and user guidance materials.

Qualifications:
Proven experience using ticketing systems and documenting technical support processes.
Proficiency with mobile devices, software applications, and general hardware technologies.
Strong multitasking and prioritization skills, with the ability to work effectively under pressure.
Flexibility to work varied hours as needed.
Excellent verbal and written communication skills.
Demonstrated commitment to delivering outstanding customer service.
Prior experience in customer service, call center, or help desk environments (years of experience required will vary by level).

Application Support Expertise:
Proven ability to assess technical issues, identify and evaluate appropriate solutions, troubleshoot and resolve mobile application problems, and collaborate effectively with cross-functional teams.

Human-Centered Support Competencies:
Strong interpersonal and communication skills—both verbal and written—along with demonstrated leadership, multitasking, patience, empathy, and customer service excellence. Must possess sound judgment, diagnostic ability, critical thinking, and relationship management capabilities.

Preferred Experience:
Familiarity with driving behavior or insurance-related mobile applications is a plus, though not required.

Will work in the D.C. office Tuesday - Thursday and WFH Monday and Friday

High school diploma or higher

 

For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com

 

The Consortium

"Combining Talent with Technology"

www.consortiuminc.com

Posted On: Tuesday, July 15, 2025
Compensation: $20.00/hr