Responsible the execution of Data Center Service Desk processes, functions, activities and tasks. Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions. Serves as the initial triage and resolution point for all shift-based activities and performs: resolution, escalation or recall actions and activities as directed by SOP or Service Desk Shift Lead. Assists in Preparing for and executing shift transition with oncoming and off going Service Desk Shift Lead, ensuring an comprehensive and orderly transfer of knowledge, schedule, equipment, tasks and activities across shift roles. Executes Service Desk Battle Rhythm activities and assigned activities: Data Center Equipment Checks, COP Monitoring, Platform Patch Preparation/Execution, Database and Platform Backup Initiation, Preventative Maintenance on Data Center equipment, services and applications, Customer/Stakeholder Notification, etc.).
8140.01 Requirements: Billet must be filled with an IAT II level contractor
Experience/Skills/ Certifications Requirements: Candidate must be of a mid-level and have experience in Enterprise/Data Center Service Desk Operations, BMC Remedy Service Management Suite (or similar Enterprise-level ITSM tool), Microsoft Windows Server, Microsoft SharePoint, RHEL, LAN/WAN networking, Proxy/Reverse Proxy, vROPS Operations Management Suite, Syslog, Splunk, NetBackup, Microsoft SQL, Oracle, VSphere, Active Directory/Directory Services, HP Server Automation (or similar Enterprise Platform patching tool), and ACAS. Specific expertise in ITSM, Incident Management, Event Management, Knowledge Management, Problem Management, Customer Service and Data Center technologies. Requires ITILv3 2011 Foundations certification.
Must be a US Citizen and possess a Secret Clearance
About Us: CoreSys Consulting is a Veteran Owned Small Business (VOSB) working primarily within the US Department of Defense. The CoreSys leadership team has over twenty years of project planning, execution, and maintenance of Information Technology (IT) systems. We specialize in Custom Application Development, Enterprise Architecture and Governance, DoD Architectural Framework (DoDAF), Service Oriented Architecture (SOA), CIO Support, Application Transformation and Modernization, J2EE Solutions, Data Warehousing, etc. Employees are eligible to participate immediately in CoreSys Consulting Services competitive employee benefits package, which includes medical, dental, vision, disability and life insurance as well as participation in our 401k program with a company match.