POSITION SUMMARY: Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
High school diploma or GED
Three (3) years of customer service experience in an IT environment
Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.
One (1) year of experience in Remote Desk Takeover tools and usage.
(IAT) Level II
CoreSys Consulting is a Veteran Owned Small Business (VOSB) working primarily with the US Government. We hold a CMMI maturity level 3 rating in both Services and Development as well as an ISO 9001:2015 certification. The CoreSys leadership team has over twenty years of project planning, execution, and maintenance of Information Technology (IT) systems. We specialize in Custom Application Development, Enterprise Architecture and Governance, DoD Architectural Framework (DoDAF), Service Oriented Architecture (SOA), CIO Support, Application Transformation and Modernization, J2EE / Open Source Solutions, Data Warehousing, plus much more. Full time employees are eligible to participate immediately in CoreSys Consulting Services’ competitive employee benefits package, which includes medical, dental, vision, disability and life insurance as well as participation in our 401k program with a company match.