Task: Responsible for the development, creation, negotiation, documentation, measurement, reporting and review of Service Level Agreements and Organizational Level Agreements supporting customers and stakeholders of a multi-site Data Center. Responsible for solicitation, review, analysis, trending and reporting on customer satisfaction with Data Center IT and business services and functions. Responsible for the maintenance and upkeep on a multifaceted Data Center Service Catalog and Service Level Management templates and artifacts.
Experience: Candidate must be of a senior level and have experience in VMWare vRealize Operations Suite (Operations Manager), BMC Remedy Service Management Suite, and BMC Analytics. Requires ITILv3 2011 Intermediate certification
Must be a US Citizen and possess a Secret Clearance
About Us: CoreSys Consulting is a Veteran Owned Small Business (VOSB) working primarily within the US Department of Defense. The CoreSys leadership team has over twenty years of project planning, execution, and maintenance of Information Technology (IT) systems. We specialize in Custom Application Development , Enterprise Architecture and Governance, DoD Architectural Framework (DoDAF), Service Oriented Architecture (SOA), CIO Support, Application Transformation and Modernization, J2EE Solutions, Data Warehousing, etc. Employees are eligible to participate immediately in CoreSys Consulting Services competitive employee benefits package, which includes medical, dental, vision, disability and life insurance as well as participation in our 401k program with a company match.